redundant information
hello, why my osticket be like this when try to update Your profile information? see attachment..duplication/redundant of client informationFYI, im using AD authentication for client in order to create...
View ArticleDisable STLS on POP3 mail fetching
Hi all.I'm trying to debug some POP3 related issues but, even if the mail fetching is configured using standard connection, the TSL is sent to the mail server (STSL)Fetching Email via IMAP or POP...
View ArticleLinks won't render in thank-you page
Hello all,I've gotten OST installed and working. I was modifying the thank-you page, trying to insert some html. I made a heading, but when I try to make a link, I can't get it to work. The page...
View ArticleMemory leak in Mail Fetcher
Hi.Ubuntu 14.04php 5.5.9-1ubuntu4.16affected versions v1.10-rc.2 (231f11e) and v1.9.12Mail is fetched from GoogleMail via IMAP or POP i start php -f /var/www/osticket/www/api/cron.php and it use more...
View Articlecustom fields does not allow zero number values, event optionally
as i reported:https://github.com/osTicket/osTicket/issues/1996#issuecomment-222316863i made a custom form and include some fileds, if event make it optionally, that fields does not permit me put zero...
View ArticleDB Error #1032
For only one customer, if I need to search his tickets the system gives me No ticket (but there 148 tickets) and this email error:DB Error #1032[SELECT...
View ArticleBroken links in user messages
Greetings,I'm running OS Ticket 1.9.7, Apache, Synology NAS.When users get responses, the links result in 404 errors.Two links in the email point to the same...
View ArticleSearching on custom fields
I've got 1.9.12 up and running, and we've added some custom form fields on the ticket form, and now we need to search for tickets based on the custom forms, but I don't see where to do that. I see...
View ArticleOpen and Closed tickets list. how to change subject
Hello so Ive noticed that in the lists where you can see all of your open and closed tickets the subject line says open or closed or resolved, how do I change that subject line when creating a ticket...
View ArticleSynology - setting up crontab
Hello,I've just install the lastst version of osTicket.In order for the system to retrieve the tickets, I'm trying to do it via crontab. I did :edit /etc/crontabAdd the line : */5 * * * * root...
View ArticleTwo installations, only one works
Hi,I have two OsTicket v1.9.12 installations in my hosting.Both work without problems with PHP set to 5.4.I have a new app that requires PHP 5.5, and when I set PHP to 5.5 one of my OsTicket...
View ArticleosTicket 1.9.12 - Can't print some tickets
Hi,when I try to print tickets, it says "File not found" and it's impossible to print themI've the problem only with some tickets, not all the tickets (and I have more than 65,000 tickets)What is the...
View ArticleEverything works but I get Mailer Error in System Logs
Hello everyone!I have setup IMAP e-mail and SMTP outgoing mail using my mail server (Postfix on ISPconfig 3) and everything works fine.Mails get picked up, ticked is being created based on them and...
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Issue with Statics and help topic - [Dashboard]
Hello everyone,My osticket version is the v1.9.11 and my problems are 2.I'm going to put examples to see it easier. We have 1 ticket created with support help topic and we want to change it to systems...
View ArticleMails Import Date
Hi,Is there a way to import mail into the ticket system preserving the date of when the email was sent?I can't seem to be able to find a feature that lets it preserve the date.Thank you.-AOS.
View ArticleEditor for email templates doesn't work
Hello,ich have an issue with using the editor for email templates. I can edit templates when in "normal" mode, but when i switch to code it doesn't work. All changes I do in code mode won't save. Any...
View ArticleProblem with emails - Authentication
Hi,I'm using the 1.9.12 version of osTicketFor my installation I've set up 34 emails with the auto fetchThe problem that I have now is that some of the our replies aren't sent to customersI've thought...
View ArticleSystem will not email user notifications of new ticket, or of Agent replies...
osTicket Version v1.9.12 (19292ad) Web Server Software ApacheMySQL Version 5.5.42PHP Version 5.5.30My Issue:1. When a new ticket is created, the user is not notified by email that a ticket is created....
View ArticleInsert Link
Hello,In osTicket 1.9.1, when I wanted to insert a link I would go to Insert Link and choose one of the available links. Now, after updating to 1.9.2, the drop-down list is gone. Is that intended or...
View Articletraduction problem
hello i have a problem with ostcket I installed the package through the menager aplication of my hosting but when he goes to copy the file to its it.phar, osTicket folder does not work anymore always...
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