User unable to login, Login.php page is empty.
User unable to login, Login.php page is empty. I can login as agent if Browse directly to www.myurl.com/scp install information attached and screenshot of login page attachedThis installation has...
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Error on e-mail sending service
Hello everyone.I do not know what this error means, but some users open the ticket through the client interface, I get the alert in my email (Access denied. Can you see what is wrong?), however I can...
View Articleincoming mail cut to the first letter accented
Hello everybody,first post !I have a little issue with incomming mail.incomming emails come through an imap account (office365). It's works but sometime the email is cut to the first letter accented in...
View ArticleNumber of closing ticket is not displaying
I have total 14 tickets in closed folder but that number is not showing next to closed folder.e.g. it is showing 'Closed' instead it should show Closed (14).Any suggestion?Some setting missing at my end?
View ArticleEmail retrieval does not work with Office 365
Hi, I've been using Osticket for two year with no issues, but we are moving our mail infraestructure to Office 365. I am trying set up the email using different configurations but it does not work. I...
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I cannot login anymore
I was using OST for about an year without any problem. BUT after a PHP server reconfiguration my OST stopped working. I cannot login anymore.I am sure that the following code line ...<p>Copyright...
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Ticket Searches - Partial text matches?
I'm finding since moving from osticket 1.7 up to 1.9.8.1 the way ticket searches work has changed so that it doesn't match any partial words? I'm not sure if this is intended or a bug\configuration...
View ArticleForm fields
Hi,I have installed ostick 1.11 and I have a problem with form fields. I'm setting some fields as not visible to agents but for some reason I'm still seeing the field when an agent creates a new...
View ArticleIOException: Unable to read resource content
I have been getting the following error on and off for the past two days since we changed from database to file storage using the available plug-in:subject of email: IOException: Unable to read...
View Articlehttp passthru
Could someone explain to me how HTTP Passthru is supposed to work? Maybe my expectations are not correct. I have ldap enabled, which does work. I was expecting to see the user not prompted to login if...
View Articleregex problem/question
Trying to make a regex filter that matches a list of help topic IDs (I know, you can specify the team assignment on the help topic, but humor me here...) and a regex string that works in builders does...
View ArticleFLAG e-mail as answered on IMAP SERVER
Hi there, i setted os Ticket globally and it's working well. But i setted the IMAP server because i can see the flag ANSWERED from my mail client.The problem is that if i answer to a ticket it's not...
View ArticleMySQL Crashes Frequently
I'm beginning to see the following 2-3 times per day.Unable to connect to the database -Can't connect to local MySQL server through socket'/var/lib/mysql/mysql.sock' (111)During this time, mysql logs...
View ArticleUpgrade 1.9.15 to 1.10 error
PHP: 5.5 (ost v1.10 upgrade summary says its compatible)OS: Ubuntu 14.04 LTSMySQL: 5.7I'm getting:[SELECT A1.* FROM `ost_translation` A1 WHERE (A1.`lang` = 'en_US' AND A1.`type` = 'phrase')] Table...
View ArticleError? Bug? Installation Error?
Hi all,I'm new to OSTicket. I've installed new osticket server in our network. I've installed it under debian package. All went well, as well as setup of admin. However, there is a blank page that...
View ArticleEmail Problem
OS: DebianW.S: Apache2PHP Version: PHP7Mail Server: Exchange ServerMy setup with our osticket was good and running in our domain. I've tried sending a diagnostic email to some email addresses (run by...
View ArticleDB-Error after try to use advanced search
I tried to use the advanced search function.I have not done anything essential.Suddenly I get this database error.I can not do anything anymore.No matter which site I call, I always get this error.What...
View ArticleStylesheet not working after post request
Sometimes after a post request the page returned doesn't shows the stylesheet. Only the html appears. (it also happens occasionally on a normal request) In the console I get the following error:...
View ArticleProblem with cron.php
We started not receiving tickets, so I ran cron.php from the command line /usr/bin/php /var/www/html/api/cron.phpPHP Fatal error: Uncaught Error: Class name must be a valid object or a string in...
View ArticleExport "Last Updated" column returns same value as "Date" created column
When I export to .csv, It would be helpfull to get the "Last Updated" column filled with the last updated values instead of the same values as "date" column!Is it a bug that can be fixed quickly?
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