Create ticket from e-mail

I really hope someone answers this query of mine.

I set up osTicket (v1.9.14) and email is working fine.

OsTicket system is able to send email/alerts to clients and the admin after tickets are created.

I want the functionality where the system should automatically create a ticket if my client sends an email to : support@partnet.ma

It should automatically create a ticket in the system and this client should also get a usual reply with the ticket number

So, basically I want both methods: ticket creation via web and ticket creation by sending email to support@partnet.ma

Kindly help me at the earliest.

Thanks a lot

Hassan SALMANE