after upgrade, attachments open into blank page
This case is similar to http://www.osticket.com/forum/discussion/84193 but I never saw a resolution. I was able to follow @AR84 comment and use that as a workaround. Thank you @AR84. This means that...
View ArticleUnable to add a new client user
When trying to add a new user in the pop up box, I get the followign message:Error adding user - try again!When I check the error log I get the following:PHP Warning: strpos() expects parameter 1 to...
View ArticleUnable to Reassign tickets
i can't Reassign tickets, i got the following error " Fatal error: Call to a member function getStaffName() on a non-object in...
View ArticleCan't View Tickets.
When I click on a ticket to bring up the properties, it shows the action buttons in the upper right but no ticket message.osTicket 1.10-rc3PHP 7.0Lighttpd 1.8.1Lighttpd error log:2016-07-19 15:42:59:...
View ArticleHow to create sub folder of folder in knowledgebasic tap?
Dear All,I want to create sub folder in main folder in knowledge... tap. When I create new folder it always stay the same level.
View ArticleE-mail IMAP logon
Hi! I've used osTicket with large success before, and now I'm setting it up for one of my new companies.We are using Office 365 with shared mailboxes, and for access shared mailboxes in O365 Exchange...
View ArticleDepartment from email not used for Alerts to agents
Server InformationosTicket Versionv1.9.14 (8b927a0) — Up to dateWeb Server SoftwareApache/2.4.10 (Debian)MySQL Version10.0.25PHP Version5.6.23-0+deb8u1 I am am seeing what I think is strange behaviour...
View ArticleCreating large lists
Hi guys, Im trying to add a long custom list (1200 items) to latest version os osticketManually doing it is impossible and as there is no import I have used phpadmin to upload into...
View ArticleCan Agent see only his/team tickets, including closed/resolved?
How to configure osTicket to let Agent see all his or team tickets (including closed and resolved) and not see tickets assigned to the other staff members or teams?I found only one option on Agent's...
View ArticleTickets reopened by email are assigned to nobody
Hi, we are testing osTicket for our company and almost everything is ok, except one bug (or maybe feature :) ).When agent closes ticket (that was assigned to him) - he can still view this ticket and it...
View ArticleA bug in class.ticket.php blocks full ticket functionality - please update...
I experienced a bug which was produced, most probably, by an old version of osTicket.Having installed version 1.9.8, my clients submited several issues, but when I tried to open them, I cannot see...
View ArticleCreate Ticket API and Attachments
I have a WordPress site where I am using a plugin called Formidable Forms. I have created this form and used an action hook to post to the osTicket API, which works with the exception of attachments....
View ArticleFAQ's Not Displaying in Admin Panel
Hi GuysJust installed 1.10-rc3 in a development environment and have noticed that after creating my first category and then going to FAQ to add a new FAQ to that Category there are no Categories listed.
View Articleerror "500 - internal server error" after posting replay on a ticket
Hi, so basically my problem is after i am posting a reply on a ticket i am receiving an error page (internal server error)is there any way to fix it ????
View ArticleUnable to save attachments received from PEC emails
Hi,I'm using the latest version of osTicket and I've noticed that if I fetch PEC emails, the attachments is not savedThe error is:filename.pdf: Impossible to save fileThe max size for attachments is...
View Article[SOLVED] Time off by 1 hour
This is probably a simple fix, something I have missed. I have osTicket running on a Ubuntu server (v14.04) and from the command line in ubuntu the time is correct (Example 12:12pm) but when I create a...
View ArticleKnowledge base shows wrong date
Hello experts,I have a few knowledgebase articles in there now and I see that it shows the wrong date for when it was last updated. Instead of this it shows everywhere Fri, 15. Apr 2016 12:21.This...
View ArticleDraft Saving Problem only seen in Firefox
Hi Forum, I'm having a strange issue.When using osTicket via Firefox, typing out a response to a ticket or just typing out anything, the cursor jumps from where you're typing to be back at the top...
View ArticleNew ticket form not displaying
Hi GuysClient side "Open a New Ticket" form is not displaying.I don't see any errors in the php error log. I have set cgi.fix_pathinfo=1 in my php.ini file and restarted...
View ArticleUser panel, number of tickets in brackets.
Hi All,I know this is the forum for 1.9, however I am trying 1.10 rc3 and have a minor gripe.When a user logs in, at the top right of the page where it has the Tickets (1) - Sign out buttons, the...
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