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Font not woking when import from ADs

October 25, 2016, 8:02 pm
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Hi Guys,

I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.

image

When I goto phpmyadmin to see what happen, I found "name" field it's wrong character.

image

But when I log-in on client page and name it was show correct.
Please advice for this problem.

Thanks in advance.
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Error when creating & opening a task. rc3 QuerySet::findFirst()

October 26, 2016, 2:22 am
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Hi,
When I attempt to create a task and opening a task, errors are getting.

when creating a task, i see these errors:
 PHP Fatal error:  Call to undefined method QuerySet::findFirst() in /var/www/html/osticket/include/class.dept.php on line 341, referer: http://company.com/scp/tasks.php
 PHP Fatal error:  Call to undefined method QuerySet::findFirst() in /var/www/html/osticket/include/class.dept.php on line 341, referer: http://company.com/scp/tasks.php?id=26

when opening a task, i see these errors:
PHP Fatal error:  Call to undefined method QuerySet::findFirst() in /var/www/html/osticket/include/class.dept.php on line 341, referer: http://company.com/scp/tasks.php?status=open
 PHP Fatal error:  Call to undefined method QuerySet::findFirst() in /var/www/html/osticket/include/class.dept.php on line 341, referer: http://company.com/scp/tasks.php?status=open
PHP Fatal error:  Call to undefined method QuerySet::findFirst() in /var/www/html/osticket/include/class.dept.php on line 341, referer: http://company.com/scp/tasks.php?id=26

 Osticket version, congfiguration info:
osTicket Version v1.10-rc.3 (907ec36) —  Up to date
Web Server Software Apache/2.4.7 (Ubuntu)
MySQL Version 5.6.27
PHP Version 5.5.9-1ubuntu4.20

screenshot



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Close at startup

October 27, 2016, 4:05 am
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Hi,

When I creating new ticket by operator this ticket is closed - why?
What I have to change to make this new open?
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Unable to delete agents

August 23, 2016, 3:21 pm
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Hello,

I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help."   I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14.  I get this error when I try locking or deleting both local and AD users.  
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Agents can select each department if they create a new ticket

October 27, 2016, 3:40 pm
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I am using osTicket-v1.9.14.

I am wondering: Agents can select each department if they create a new ticket.

Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.
All groups have access to 'support' department. Group 'support_staff' has Department Access only to 'support'.

While creating a new ticket Agent1 can see/select all departments created in osticket from the 'Department:' dropdown list. For example, Agent1 can select 'accounting' department and can create a 'accounting ticket'. Not sure if this is by concept or if it is a bug. Anyway, it is a bad approach for us. What can I do, that agents can only select departments they are associated with?







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Slow Page Loading on Fresh Install

October 27, 2016, 11:12 pm
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Mail Sending: SMTP
Mail Fetching: IMAP + SSL
PHP Version: v5.6
Operating System: Server 2012 R2
Staff Side of UI.
Location: all pages

Hi All,

I haven't even rolled out the helpdesk yet, but it seems to be going so slow!
It's taking a long time to load any page (6 seconds +) within OsTicket. I'm sure it wasn't like this during the setup phase.. I must have done something to break it.

Any suggestions on what/where I should start looking at first?

We also have some standard HTML webpages on the same server which load extremely quickly..

Any help would be much appreciated..

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Claim on response

October 28, 2016, 8:29 am
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We recently installed V1.9.14.  During testing we have noticed that when you reply to a new ticket it does not assign that ticket to the agent.  We do have it marked in the ticket settings & options to claim on response.  Is there something else that we need to change so it assigns when agent responds?  
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Some emails are left on inbox without creating tickets

October 31, 2016, 1:16 am
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Hi,

Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox without creating a ticket while some are fetched and a ticket is created. 

Majority of emails that are left on the inbox are marked as read while few shows as unread. I have setup to move all the fetched emails to a separate folder as well.

I tried by changing fetching frequency as well as the total emails per fetch but it didn't work out.

I don't know if it has any relationship with my other issue on a separate thread (http://osticket.com/forum/discussion/89069/email-loop-detected)

Can anybody show me the direction to sort this out?. Any help would be appreciated!

Thanks in advance!
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How to insert attachments to agent assignment notice?

August 24, 2016, 10:12 pm
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Hi Guys,

Can somebody please give me a clue on how to insert attachments of original email to agent assignment ticket notice email?.

I tried following variables but nothing works

%{message}
%{message.files}
%{ticket.thread.original}

Thanks in advance!
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Can set the past date and time in due day?

October 29, 2016, 10:14 pm
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osTicket Version : 1.9.12

Since our support team need to make a record on system, even the case has been finish. We need take a record the day should be accurately. But we can't set the due date in the past day. How I can do it? For example, our HR manager asked support teammate to fix he PC yesterday morning directly. Than the support teammate want to create a call for record, but he can't set the due day is yesterday morning. 
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Email loop detected

October 31, 2016, 12:56 am
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Hi,

On every cron call following error is being logged (V1.9.14). Can anybody give me a clue to find the email/s associated with the loop.

It appears as though is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.

I cleared some piped email usage as the guest email address assuming that cause the issue but it still logs the same error. 

Thanks in advance.
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v1.10 New Ticket

November 2, 2016, 8:18 am
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     I just installed the official v1.10 release and it's pretty much the default configuration, other than location specific details it's still at all it's defaults.  When I select the create new ticket link it gives me a form where I can select the type, I select feedback, it gives me no text box to enter the details of the ticket, when I select create ticket it creates it but with no details.
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How to Clean your Database

January 21, 2016, 6:17 am
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osTicket (v1.9.8.1)


My osTicket database is 350mb and I would like to delete all tickets or attachments from the database.

I have deleted the tickets, using the agent portal, but the database filesize didn't change. So I assume deleting a ticket doesn't delete the DB entry.

Can I delete all entries in the 'naq_ticket_attachment' to delete the attachments in all tickets?

I would like to delete the attachments for old tickets or delete all old tickets.
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Call to undefined method ThreadBody::clean() in tickets.php

November 2, 2016, 12:36 pm
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Info that you guys will need is below!

Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for my osTicket install, I see the following:
[Wed Nov 02 15:31:05.649359 2016] [:error] [pid 1037] [client 192.168.1.1:3859] PHP Fatal error:  Call to undefined method ThreadBody::clean() in /home/websites/requests/webroot/scp/tickets.php on line 73, referer: https://requests.company.com/scp/tickets.php?id=1211

I checked and tickets.php exists. The entire webroot folder has 755 permissions on it and is owned by the user account it lives in and apache as the group.
drwxr-xr-x 6 company apache       4096 Oct 31 15:53 requests

Any ideas why this is popping up and what I can do to resolve it?

Thanks in advance!
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E-mail not working? 500 ERR_EMPTY_RESPONSE

November 2, 2016, 12:25 pm
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Ive installed OST on a local machine with xampp and everything worked fine. I've used IMAP to poll e-mail from a google account and it worked flawless. This was just a regular windows machine with no ssl etc installed.

I then tried to move it to an server with php7 and didn't work.

I've now tried on a different server and when I try to add an account it spins "loading" and then crashes with google chrome saying:
ERR_EMPTY_RESPONSE

I've also tried to manually add an account by typing in the database but it doesn't fetch any mail..

Attached you see my configuration
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Post Reply = 30 seconds of waiting

November 2, 2016, 12:49 am
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Hi.
For some reason it has begun taking aproximately 30seconds to post a ticket reply from our control panel.
The same goes for new ticket creations through the control panel.
At most times it takes 30 seconds, and a "success" message is shown.
Other times say 1/10 it goes to a blank screen instead.

Im unable to determine where the cause lies - but can say that a test mail from Osticket is posted "instantly" without delay.
Any help much appreciated - thanks.
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[resolved] OsTicket 1.10 how edit text in the login.php page?

November 3, 2016, 4:09 am
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Hi,
I can remember inside the OsTicket admin panel was possibile to edit text showed in the login.php page but I cannot find anymore where edit this. Under pages on OsTicket cannot find that page.

I want edit the text in that page https://www.peopleinside.it/liveticket/login.php how I can do? Is possibile from OsTicket admin panel?
Thanks.
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1.9.13 Error when inputting non US email addresses (Well at least Australian ones anyway)

November 1, 2016, 9:37 pm
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Hi..
I'm in Australia.
When I'm testing the mail settings under Settings/Email/Diagnostic when I put in my Australian formatted email address (fred.bloggs@company.com.au) the valid email address validation fails and doesn't let me send.

If I change it to a US formatted address (fred.bloggs@company.com) then all is well..

There's an error in the regex that parses this email address. Maybe someone can fix?

Thanks in advance

Jcm4101

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v1.10 - Attachment handling

November 3, 2016, 12:57 am
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Hi there,

we've been testing the new release and had a couple of issues regarding attachment handling:

When you open a ticket and click on any attachment the way osticket behaves is different across browsers. Firefox opens it in the same window, Chrome simply downloads the attachment while IE is opening it in a new tab/window. In the productive version 1.9.14 we run the tickets are always opened in a new tab/window, which we think works best. In 1.10 there is a target="_blank" attribute set in the link but I think the download attribute also set messes us the behavior.

The second issue is in the configuration of attachments. Here we were able to set much higher values for the max. size of attachments, up to 32mb. In 1.10 the list in the dropdown is limited to 2mb. Is there a way to increase the value? In times of ever better smartphone cameras 2mb just doesn't cut it.

We tested this with and without the plugin to store attachments in the filesystem installed.
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frenck pack lang for 1.10

November 3, 2016, 7:14 am
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Hi, 

when french pack will be Ok to download ? 
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