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System works but various SMTP response codes in emails logs.

June 2, 2016, 7:09 am
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The system works and I do get notification emails (so is the user).
However, if I look into the system logs, I see logs entry's, have a look especially at the SMTP response codes.
The SMTP error codes below are from 4 different log messages. But all start with the same "failed to set sender" issue.

Unable to email via SMTP:mail.mydomain.nl:25 [tickets@mydomain.nl]
Failed to set sender: tickets@mydomain.nl
[SMTP: Invalid response code received from server (code: 554, response: Security failure)]
[SMTP: Invalid response code received from server (code: -1, response: D$Hڽ
[SMTP: Invalid response code received from server (code: -1, response: 2B
[SMTP: Invalid response code received from server (code: -1, response:

The security failure (happens more often) I would understand, if the pass was wrong, but it isn't.
As you can see also, on the other response codes (from other errors), the closing tags are missing, no ) and ] at the end visible in the logs.
Seems to me something buggy is going on there, especailly if I look at those strange ascii codes.
I use the pipe system to do my email sending, which works in fact fine, except for those logs.

Now I got 2 questions.
1.) Is there any way I can fix this so these errors are not in the logs anymore? Because they shouldn't because everything is working fine.
2.) I would like to keep using the pipe system, but send the ticket notification to another address at the same time as backup, how can I do this?

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Notifications of ticket update not being sent

June 3, 2016, 12:57 pm
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I've just noticed that while I thought my install was working perfectly, I'm not getting notifications when somebody adds a comment to their ticket.  The weir thing is we get every other type.

So new ticket is opened and the user gets notified that their ticket has been created, a new email is also sent to me saying a new ticket has been opened.  If I reply to the customer ticket they get notified that I've replied.  They then reply back but I don't get a notification.  

All alerts are enabled in admin so I can't see what I'm doing wrong, Ive tested the email accounts and it sends form them no problem.

Am I missing the blatantly obvious here or do I need to set something up to make update notifications work for support?  I keep missing people replying to tickets :(

Thanks in advance for your help.
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automatic answers vom osTicket get lost

May 1, 2016, 3:41 am
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I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.

I'm now detected that in some cases the receiver don't get an response ... allthough in the ticket I see the supposed answer. I checked my SPAM-filter, I checked the osTicket system log. Everything seems fine. If I send the same canned response with the normal  post reply function everything works fine. What to do???

I don't see any special for the ticket filters I have the problem.
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Ticket: unknown or wrong ID.

June 6, 2016, 8:31 am
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OsTicket Ver 1.9.12:

We receive tickets generally in an mail queue from an callcenter and from some customer writing mails.

All works well until today:
I received two mails for two new tickets.
I clicked on the link at the end of the ticket - direct to the ticket.
The following Erromessage appears in OS Ticket:

Ticket: unknown  or wrong ID.

If i didnt get the mail of the ticket announcement - i wouldnt know what the reason of the ticket is.
The tickets couldnt be located in OsTicket. No search, no ticket number.

Systemlog shows today no entrance.

All works now like before.

Any suggestions

Thank you

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getting the mail to work properly with GMAIL

June 6, 2016, 8:18 am
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Hi, 

I understand there have been many threads on this topic, but many of them did not come to a conclusion that resulted in it working from my digging around.
Server Information
osTicket Versionv1.9.12 (19292ad) —  Up to date
Web Server SoftwareApache/2.4.10 (Debian)
MySQL Version5.5.49
PHP Version5.6.20-0+deb8u1


I created a new gmail account specifically to test with OSTicket, enabled both IMAP and POP3.

Fetching 
pop.gmail.com
port 995
POP+ SSL

Sending 
ssl://smtp.gmail.com 
465
Auth yes

this is as per the wiki, i also tried different combinations of the TLS port with and without the ssl:// prefix

With the above settings i get an "unable to login" with a more detailed error of "Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: fsockopen(): unable to connect to ssl://smtp.gmail.com:465 (Unknown error) (code: -1, response: )]"

so, out of despair if you save the settings with it set to "disabled" (yes i know its not a good idea) the go to the DB and set the enabled flag. i am able to receive emails from the system as per the attached screenshot 

The admin notifications are fine, and the mail scanning is ok, there are still logs being recorded in the "system Logs" with 

Unable to email via SMTP:ssl://smtp.gmail.com:465 [XXXXX@gmail.com] Failed to set sender: XXXXXX@gmail.com [SMTP: Failed to write to socket: not connected (code: -1, response: )]
my thinking is, why is it able to send the admin emails but not the ticket notifications 
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Help topic lenght

June 5, 2016, 12:10 pm
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Hi,

I just tried to make a help topic named " I would like to manually register an account (when disabled)" however osTicket shortened it to "I would like to manually registe". I've taken a look around and can't really see any reason in the GUI to keep that limit - both the help topics list in the admin panel has more room to display the help topic name for example. Maybe there is something in the database or a code limitation...

Effectively though is there any way to extend/add length to help topics?

Thanks!
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Problems after moving from Plesk 12.0 to 12.5 - Imap Fail

June 5, 2016, 7:47 am
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Hi there,
moved my Server from Plesk 12.0 to 12.5 
###
osTicket-Version v1.9.12 (19292ad) —  Up to date
Server-Software nginx/1.9.14
MySQL-Version 5.5.49
PHP-Version 5.6.22
PHP-Erweiterungen
gdlib Wird für die Bildmanipulation und PDF-Druck verwendet
imap Wird für den E-Mail-Abruf verwendet
xml XML API
xml-dom Wird für die HTML E-Mail-Verarbeitung verwendet
json Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON
mbstring Dringend empfohlen für nicht-westeuropäische Sprachinhalte
phar Dringend empfohlen für Plug-ins und Sprachpakete
fileinfo Wird verwendet, um Dateitypen für Uploads zu erkennen
###

Running PHP 5.6.22 - PHP Configuration is OK, 
phpinfo shows imap module running

/opt/plesk/php/5.6/etc/php.d/imap.ini

imap

IMAP c-Client Version2007f
SSL Supportenabled
Kerberos Supportenabled
But i got errors with mail fetch.
For osTicket the PHP IMAP extension must be enabled to the IMAP / POP3 E-Mail Fetcher works!

It is enabled - is running ... but Failed in osticket .. some ideas ?
greetings from germany 
Frank

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Assiging a ticket requires a comment?

May 10, 2016, 9:24 am
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Is there any way to remove the requirement of putting a comment in when assigning a ticket? We have someone who manages tickets and just assigns them to the appropriate agents. There is no need to enter a comment, just do the assignment. I don't think this used to be a required field. I am running v1.9.12 (19292ad) . Thanks -Mike
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Looking for Fields in the MySQL DB

June 8, 2016, 11:20 am
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I have looked through all the tables but I am not able to locate the Contact Name and Phone Number for a user.
I found the Company in the OST_User table and the Email in the OST_User_Email but I can't find the Contact Name or Phone number in any table.
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Open Tickets 1 - but there is no open ticket.....

June 8, 2016, 1:56 am
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Does anybody know where the last ticket is hided if there is no ticket if you click on it?


image
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e.g.john.doe@osticket.com

June 8, 2016, 1:58 am
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Hi osTicket Users,

i have a little problem.
in "Check Ticket Status" page (..osticket/view.php) ;
default filling on E-Mail Adress: e.g.john.doe@osticket.com  ---> i want to change with name@company.com 
default filling on Ticket Number: e.g. 051234      

How can i change these areas ?

Thank you very much 
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Problems with Alerts

June 9, 2016, 8:28 am
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Hi, I run two Osticket support site on my domain without any issues.

I recently installed another OSticket on another domain for my company. Osticket functions fine except the email alerts.

I really didn't do much for setting up of osticket for the first two installations as far as email alerts, it worked fine. First two installations have no problems sending out emails when new ticket is created, as admin I get all the notifications. 

With the new installation (on another domain) - it won't send any notifications and I really do not know what to. Because I have the same settings on the other two. When I go to diognastics section and send my self an email, it won't come even though it says it has successfully sent the email. 

Today, I noticed  something when I did those test emails, test email comes to my "gmail" account but not my "google apps" work account. I also tested hotmail but no luck. 

New domain email provider is Google Apps, old email's provider is default one that comes with in Cpanel. 

Can someone help? What settings do I need to change on my new domain because most of colleagues use google apps? I need to be able to send notifications. 

Kind regards, 


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June 9, 2016, 6:01 pm
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support @1 800-545-7482@ SBCGLOBAL customer service phone number, SBCGLOBAL Mail support phone num

June 9, 2016, 6:20 pm
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Live HeLP1800^545^7482 INCREDIMAIL Tech Support Phone number, INCREDIMAIL customer support phone

June 9, 2016, 6:49 pm
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Search

Email validation seems broken

June 10, 2016, 7:28 am
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Where does osTicket do email validation?

It seems it's broken. Some addresses work, but my company email address (nothing unusual about it; maybe a bit on the long side with 29 character total length) refuses to work in either the new ticket submission form or even the Agent Account email address setting field.

Edit: In fact, I've been trying a few other company mail accounts and they are all "invalid". 

I'm running osTicket v1.9.12

Thanks!
Nelson Hoover
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Add the "reply-to" to emails

June 10, 2016, 1:42 am
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Hi,

I'm using the latest version of osTicket (1.9.12)

In my installation I have 15 emails configured, and they are all alias

How can I use the "reply-to" field in these alias?

For example: I've an alias called: alias1@example.com
I want the "reply-to" field like this: defaultemail@anotherdomain.com

Is this possible?
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%{response} Variable not translated in collaborators

June 10, 2016, 8:49 am
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Hi

I have a problem where when reply to a ticket that has collaborators, the original ticket user gets an email fine.  However the collaborators don't get the %{response} variable translated.  So their emails just say "Thank you for your email.   %{response}"  Can anyone shed any light on it?

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Mails Import Date

May 31, 2016, 2:43 am
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Hi,

Is there a way to import mail into the ticket system preserving the date of when the email was sent?

I can't seem to be able to find a feature that lets it preserve the date.

Thank you.
-AOS.
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Migrate Tickets between users

May 23, 2016, 12:52 pm
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Is there a way to easily migrate tickets between users. I've enabled LDAP/AD and need to migrate their old tickets to their new AD accounts. Thanks in advance. :)
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