Quantcast
Channel: Troubleshooting and Problems Discussions on osTicket Forums
Viewing all 568 articles
Browse latest View live
↧

New ticket induces Error 500

March 1, 2017, 4:47 am
$
0
0
Hello,

I initially appended my message at the end of http://www.osticket.com/forum/discussion/87292/open-a-new-ticket-always-returns-500-internal-server-error-invalid-csrf-token-on-ticket-response before I notice it was an old thread with less chance to be viewed. So, I open this new one.

Well, I'm with osTicket 1.9.14 (entire system info at bottom).

Just after a ticket submission, my customers (and my test shows the same
thing) obtain an error 500 about
http://<my-domain>/support/open.php.

Here is the exact message (just masked my domain name):
The <my_domain> page isn’t working.
<my_domain> is currently unable to handle this request.
HTTP ERROR 500

Nothing in osTicket's System log visible from http://<my_domain>/support/scp/logs.php.

Here is what I see in http://<my_domain>/support/error_log:
[01-Mar-2017
06:32:10 America/Montreal] PHP Fatal error:  Uncaught exception
'Exception' with message 'No such backend registered' in
/home/biiip/public_html/sfy/support/include/class.file.php:693
Stack trace:
#0 /home/biiip/public_html/sfy/support/include/class.file.php(111): FileStorageBackend::getInstance(Object(AttachmentFile))
#1 /home/biiip/public_html/sfy/support/include/class.file.php(115): AttachmentFile->open()
#2 /home/biiip/public_html/sfy/support/include/class.file.php(133): AttachmentFile->sendData(false)
#3 /home/biiip/public_html/sfy/support/include/class.mailer.php(373): AttachmentFile->getData()
#4 [internal function]: Mailer->{closure}(Array)
#5
/home/biiip/public_html/sfy/support/include/class.mailer.php(379):
preg_replace_callback('/cid:([\\w.-]{32...', Object(Closure), '<div
style="dis...')
#6
/home/biiip/public_html/sfy/support/include/class.email.php(168):
Mailer->send('admin.alerts@sh...', 'New Ticket Aler...',
'<h2>Hi Admin,</...', Array)
#7
/home/biiip/public_html/sfy/support/include/class.email.php(178):
Email->sen in
/home/biiip/public_html/sfy/support/include/class.file.php on line 693

And here is the access log for the domain just before the error:
78.218.191.79
- - [01/Mar/2017:06:29:52 -0500] "GET /support/ajax.php/config/client
HTTP/1.1" 200 69 "http://<my_domain>/support/open.php"
"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/56.0.2924.87 Safari/537.36"
78.218.191.79 - -
[01/Mar/2017:06:29:53 -0500] "GET
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 205 33
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:29:53 -0500] "POST
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 200 17
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:30:03 -0500] "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:30:47 -0500] "GET
/support/ajax.php/form/help-topic/10 HTTP/1.1" 200 26
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:13 -0500] "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:23 -0500] "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:33 -0500] "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:43 -0500] "POST
/support/ajax.php/draft/2119 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:44 -0500] "POST
/support/open.php HTTP/1.1" 200 16318
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:45 -0500] "GET
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 205 33
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:45 -0500] "POST
/support/ajax.php/draft/ticket.client.9b41d9ff842e HTTP/1.1" 200 17
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:31:55 -0500] "POST
/support/ajax.php/draft/2120 HTTP/1.1" 200 2
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"
78.218.191.79 - - [01/Mar/2017:06:32:03 -0500] "POST
/support/open.php HTTP/1.1" 500 -
"http://<my_domain>/support/open.php" "Mozilla/5.0 (Windows NT
6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87
Safari/537.36"

The ticket is well submitted, but because of this
error, we (customers) think it's not. So, some give up and some insist
doing I have a lot of duplicate tickets...

Do you have an idea of the reason why ?

--
Server Information
osTicket Version     v1.9.14 (8b927a0)
Upgrade — v1.9.15 is available
Web Server Software     Apache/2.4.25 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4
MySQL Version     5.5.54
PHP Version     5.6.30
PHP Extensions
gdlib     Used for image manipulation and PDF printing
imap     Used for email fetching
xml     XML API
xml-dom     Used for HTML email processing
json     Improves performance creating and processing JSON
mbstring     Highly recommended for non western european language content
phar     Highly recommended for plugins and language packs
fileinfo     Used to detect file types for uploads
PHP Settings
cgi.fix_pathinfo     "1" is recommended if AJAX is not working
date.timezone     America/Montreal
Database Information and Usage
Schema     biiip_sfyost (localhost)
Schema Signature     b26f29a6bb5dbb3510b057632182d138
Space Used     257.15 MiB
Space for Attachments     243.19 MiB
Installed Language Packs
français, langue française (French) — fr_FR   Verified
Version: 145919, Built: Mon, 28 Mar 16 20:25:30 +0000
↧
Search

Header Errors

March 6, 2017, 8:03 am
$
0
0
I seem to get these errors when a user logs in to see their ticket from the link in the email that is sent to them.

Warning: file_exists(): Unable to find the wrapper "phar" - did you forget to enable it when you configured PHP? in /home/marcewar/public_html/include/class.translation.php on line 739

Warning: Cannot modify header information - headers already sent by (output started at /home/marcewar/public_html/include/class.translation.php:739) in /home/marcewar/public_html/include/class.http.php on line 56
↧
↧

Adding more Ticket Status to osticket v1.9.14

March 7, 2017, 5:21 am
$
0
0
Hello,

Kindly assist on how to add new ticket status other than the ones that have been provided. i.e Open, Resolved and Closed
↧

Ticket Status on osTicket v1.9.14

March 7, 2017, 6:19 am
$
0
0
Hello,

I kindly require some instance. When changing the Ticket Status from Open to Resolved on this version of osTicket mentioned in the title above, the ticket is moved to Closed. This is challenging as the ticket might not be closed.
↧

Dockerize osticket

March 11, 2017, 4:33 am
$
0
0
I have up and running osticket v1.9.14. I want to Dockerize this osticket application with existing database, but it has some issues. Here's what i got so far

  • Created mysql database container:
1. Created image with following Dockerfile tagged mysql:osticket:
FROM mysql 
COPY osticketdev.sql /tmp/osticketdev.sql
RUN mysql -u root -p osticketdb < /tmp/osticketdev.sql
2. Run with 
docker run --name ost_mysql -e MYSQL_USER=osticket -e MYSQL_PASSWORD=password -e MYSQL_ROOT_PASSWORD=root_password -e MYSQL_DATABASE=osticketdb -d mysql:osticket
  • Created web server container:
1. Created image with following Dockerfile tagged php:osticket:
FROM php:5.6-apache
RUN apt-get update && apt-get install -y libc-client-dev libkrb5-dev libpng-dev && rm -r /var/lib/apt/lists/*
RUN docker-php-ext-configure imap --with-kerberos --with-imap-ssl \
    && docker-php-ext-install imap && docker-php-ext-install mysqli && docker-php-ext-install gd
COPY osTicket-1.9.14 /var/www/html
RUN chown -R www-data:www-data /var/www/html/
COPY custom_php.ini /usr/local/etc/php/conf.d/
RUN chmod 755 /usr/local/etc/php/conf.d/custom_php.ini
2. Run with
docker run --name osticket -d --link ost_mysql:mysql -p 8080:80 php:osticket

I used web server source file from old running web server and edited database config which is v1.9.14.

Problem:
Error 500 when logging in (Not writing any error logs to (apache2, mysql, php) just returning error 500 even when i enabled display_errors and display_startup_errors to 1 in bootstrap.php)
Is there anyone who successfully dockerized osticket ?
What is the right way to install osticket existing database ?
↧
↧

Can't set ROOT_PATH

March 11, 2017, 9:57 pm
$
0
0
Can't set ROOT_PATH variable.

I'm setting with define('ROOT_PATH,'/osticket/); in ost-config.php.
But right after defining when i echo with echo ROOT_PATH; it's returning '/'.

PHP version : v5.6.30
Osticket version: v1.9.14
Any suggestions ?
↧

osTicket 1.9.12 - PHP Fatal error: Class 'VerySimpleModel' not found

March 13, 2017, 10:11 am
$
0
0
hi all

I have a centos6 full uptodate (php5.3) with osTicket 1.9.12 which had no issues at all in the last months.. 

suddenly, today, it appears broken..

I get the error message I reported in the sbj.

all files are there, with right perms..

any hint?

I tried to debug it but 
↧

NGINX URL rewrinting error (20: Not a directory) specialy on PopUp

March 14, 2017, 1:13 am
$
0
0
Hy,

I have trouble to configure OSticket with Nginx. Popup appear blanck and some error appears on nginx error logs. There is my configuration :

OSticket installation (cgi.fix_pathinfo is enable ) on a attached file.


NGINX configuration : http://pastebin.com/94wdU6rW


Nginx log error example :

2017/03/14 07:56:17 [error] 580#0: *243 open() "/var/www/webroot/ROOT/scp/ajax.php/tickets/status/close/3" failed (20: Not a directory), client: 10.100.0.102, server: localhost, request: "GET /scp/ajax.php/tickets/status/close/3?count=1&_uid=1489478179389 HTTP/1.1", host: "XXXX.XXXX.XX", referrer: "http://XXXX.XXXX.XX/scp/"


I will appreciate some help...if someone can provide a working configuration on nginx :)





↧
Search

Emails not being sent while site is inactive.

March 18, 2017, 5:55 pm
$
0
0
My users only submit their support request via email and not through the support site. If the site has been inactive for a while (the exact length of time for this inactivity is unknown), I do not receive any email's notifying me that a user submitted a support request. I could be days that requests for support could be sitting there.
It's only when I visit my support site, that's when I start receiving emails notifying me of requests for support,

In other words, it appears as if the osticket application is sleeping and when I visit my osticket site, that's when I start seeing support emails being sent to my support inbox.

Also, I've noticed that the Username field does not stick to what I have originally enter as a username is support@......org.
Please see attached

Please advise on how to resolve this.

osTicket Version     v1.9.14 (8b927a0)
Web Server Software      Apache
MySQL Version            5.5.51
PHP Version              5.3.29
↧
↧

'from' field not retrieved from imap headers, "Excessive errors processing emails"

March 22, 2017, 6:34 am
$
0
0
We have recently been encountering an occasional problem when osTicket automatically processes emails from an imap mailbox on our mail server. For these problem emails, when calling include/class.mailfetch.php.getHeaderInfo the php method imap_headerinfo() returns a php object which does not include any 'From' details. This causes osTicket to raise the "Excessive errors processing emails" error and prevents a ticket from being automatically created.

I have implemented a workaround based on the suggestion in the php documentation here. If imap_headerinfo fails to provide 'From' information, instead I call imap_rfc822_parse_headers(imap_fetchheader($this->mbox, $mid)) . This fixes the problem. Can anyone advise me if this is

a) a bug on osTicket, which should be raised
or
b) a problem with our mail server providing incorrectly configured headers
?

A week ago we upgraded our mail server from Zarafa 7.2 to Kopano 8 (based I think on Zarafa 7.2.3) and this has only been occurring since then. Thanks.

osTicket versions etc: v1.9.14 (8b927a0) Upgrade — v1.9.15 is available Apache/2.4.7 (Ubuntu) 5.5.52 5.5.9-1ubuntu4.21

osTicket Version
Web Server Software
MySQL Version
PHP Version
Here is the header of an email which fails to provide correct headers:

Return-Path: <srs0=2dsq=2y=email.dropboxmail.com=0100015ad33389ac-97f525d8-1d6f-44ce-a3b9-cc1ca75732aa-000000@comm-tech.org>
Received: from localhost ([::1]:35773) by zeus.comm-tech.org (kopano-dagent)
with LMTP for <support@comm-tech.org>; Wed, 15 Mar 2017 18:21:25 +0000
Received: from localhost (localhost [127.0.0.1]) by zeus.comm-tech.org
(Postfix) with ESMTP id 4429D8054742 for <support@comm-tech.org>; Wed, 15
Mar 2017 18:21:25 +0000
Received: from zeus.comm-tech.org ([127.0.0.1]) by localhost
(zeus.comm-tech.org [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id
XR12h3m5CIQr for <support@comm-tech.org>; Wed, 15 Mar 2017 18:21:24 +0000
Received: from localhost (localhost [127.0.0.1]) by zeus.comm-tech.org
(Postfix) with ESMTP id 0631E805474A for <support@comm-tech.org>; Wed, 15
Mar 2017 18:21:24 +0000
Received: from musashi.comm-tech.org (musashi.comm-tech.org [37.220.18.139])
by zeus.comm-tech.org (Postfix) with ESMTPS id CBC878054742 for
<support@comm-tech.org>; Wed, 15 Mar 2017 18:21:23 +0000
Received: from localhost (localhost.localdomain [127.0.0.1]) by
musashi.comm-tech.org (Postfix) with ESMTP id 3vk0Kv4KjZz1y5D for
<support@comm-tech.org>; Wed, 15 Mar 2017 18:21:23 +0000
Received: from musashi.comm-tech.org ([127.0.0.1]) by localhost
(musashi.comm-tech.org [127.0.0.1]) (amavisd-new, port 10024) with LMTP id
g4dlx3Z3PXyX for <support@comm-tech.org>; Wed, 15 Mar 2017 18:21:05 +0000
Received: from a10-71.smtp-out.amazonses.com (a10-71.smtp-out.amazonses.com
[54.240.10.71]) (using TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256
bits) ) (No client certificate requested) by musashi.comm-tech.org
(Postfix) with ESMTPS id 3vk0KY3pmdz1yVY for <support@comm-tech.org>; Wed,
15 Mar 2017 18:21:05 +0000
Subject: =?utf-8?Q?A_new_dropbox=2Ecom_is_coming_soon=E2=80=94here=27s_wha?=
=?utf-8?Q?t_you_need_to_know?=
From: =?utf-8?Q?Dropbox?= <no-reply@dropboxmail.com>
To: =?utf-8?Q?Comm-Tech_Support?= <support@comm-tech.org>
Date: Wed, 15 Mar 2017 18:20:54 +0000
Mime-Version: 1.0
Content-Type: multipart/alternative;
boundary="=_x2iQeQfOy8qnLoSfFupj0xZ707BH0hhu1n78E7J4opJAFJyd"
X-Virus-Scanned: Scrollout F1 at comm-tech.org
X-Spam-Flag: NO
X-Spam-Score: -3.511
X-Spam-Level:
X-Spam-Status: No, score=-3.511 tagged_above=-1000 required=4.5
tests=[BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1, DKIM_VALID_AU=-0.1,
HTML_MESSAGE=0.001, RCVD_IN_DNSWL_NONE=-0.0001, RCVD_IN_MSPIKE_H3=-1,
RCVD_IN_MSPIKE_WL=-0.01, SO_PUB_SNDR_DOMAIN_DKIM_60=-1.001, SPF_PASS=-0.001,
WITH_TLS_PFS=-0.4, _EXTERNAL_CONTENT=0.5, _EXTERNAL_IMG=0.4] autolearn=ham
autolearn_force=no
X-Ses-Outgoing: 2017.03.15-54.240.10.71
X-Dropbox-Message-Id: 12188999829150348713
Message-Id:
&lt;0100015ad33389ac-97f525d8-1d6f-44ce-a3b9-cc1ca75732aa-000000@email.amazonses.com&gt;

This is a multi-part message in MIME format. Your mail reader does not
understand MIME message format.
--=_x2iQeQfOy8qnLoSfFupj0xZ707BH0hhu1n78E7J4opJAFJyd
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable</support@comm-tech.org></no-reply@dropboxmail.com></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></support@comm-tech.org></srs0=2dsq=2y=email.dropboxmail.com=0100015ad33389ac-97f525d8-1d6f-44ce-a3b9-cc1ca75732aa-000000@comm-tech.org>
↧

Agent Collision Avoidance

March 22, 2017, 6:56 am
$
0
0
Hello,

Many of my colleagues are complaining that the agent collision avoidance feature is not working properly. They are sometimes not seeing that another agent is currently viewing the ticket (I have checked and ajusted the collision time to 90 minutes but the complaints are still coming). 

We also have had a problem that somehow one of our agents was simultaneously "viewing" 3 tickets and therefore all 3 tickets were locked by him. In reality, he opened and left 3 separate tickets but the system somehow did not react and allowed all 3 tickets to be locked by him. This agent constantly has the problem and the tickets are only reopened when the 90 minutes run out or he logs off. 

Our instance is not what I would consider huge by any means (roughly 1,100 tickets to date) but I cannot pinpoint what might be causing this failure/bug other than a slow actualization rate (my server side??). 
Has anyone else had a similar problem or maybe advice on what may be causing this problem?? Any thoughts may help and are appreciated.

Thanks.


osTickt Version: v1.9.15
Server Software: Apache 2.2.22 Ubuntu
MySQL Version: 5.1.73
PHP Version: 5.3.2-1 ubuntu 4.30
↧

New Ticket Blank Page

February 2, 2016, 11:42 am
$
0
0
Hi everyone.
If i want to submit a new ticket from user side, i click on create Ticket and a Blank Page (https://xx.xx.xx/bnet/open.php)
appears.

Regarding my PHP Error Logs it shows me this:

[02-Feb-2016 20:30:00 Europe/Belgrade] PHP Fatal error:  Call to a member function get() on a non-object in C:\inetpub\wwwroot\bnet\include\class.organization.php on line 210

By Browsing Line 210 on class.organization it's configured like this

(See Screenshot)

Has anybody an idea what is wrong?

Thanks for Help

imageimage
↧

The < character hides the word in the editor

March 22, 2017, 1:45 pm
$
0
0
Help. 
In the editor of Osticket when writing texts or words preceding the character < happens that is hidden or disappears the complete word for example when sending a password <asdfasdf is hidden the whole word
↧
↧

Blank pages after migration

March 23, 2017, 7:44 am
$
0
0
Hello.

I've been using osTicket v1.9.14 with PHP 5.4.45 for some months. I installed the software on a Cpanel account and works fine. Now I need to migrate that installation to another hosting server (Cpanel account). So I restored a backup of the files and database on the new account and updated the mysql connection parameters (username, database name and password) on the file ost-config.php. When I try to reach osticket through browser I get blank pages with no error messages. The version of PHP is the same in the new Cpanel and PHP error logging and displaying is enabled. I double checked the mysql user, password, permissions, etc. 

Any suggestions?

Thanks in advance.
↧

unable to see and count attached files in faqs and see on tickets

March 26, 2017, 9:06 am
$
0
0
Im using osticket 1.9.15 and cant figure out why my attachement count is zero for all faqs and the same problem for my tickes but i see on my database records
↧
Search

OSticket 1.9.14 Daylight Savings time.

March 27, 2017, 11:23 am
$
0
0
My tickets say an hour early to what actually time is. I see there have been a few tickets open about OSticket and the times being wrong.  I have read what I could find and tried their fixes with no luck.
Here is what I have checked:
PHP.ini>date.timezone = America/Chicago
osticket>admin panel>Default Time Zone GMT -6.0 - Central Time (US & Canada), Mexico City
osticket>admin panel>Agents>Default Time Zone GMT -6.0 - Central Time (US & Canada), Mexico City
osticket>my preferences>Default Time Zone GMT -6.0 - Central Time (US & Canada), Mexico City

Every setting reflects my time zone.  Selecting or Deselecting "Observe Daylight saving" has no effect.  The time doesn't change.  I am not sure where else to look, any help would be apreciated.

↧

Some email not creating tickets

March 29, 2017, 2:23 pm
$
0
0
Hello Helpful People!
We currently are using osTicket to retrieve email from a dedicated inbox. It's been working great for the past several months and haven't had many problems until now. We noticed that some emails are being processed (moved into the processed folder) but osTicket isn't making them into actual tickets. It's not happening constantly but enough to be noticed. We had this happen once last month, that's when I turned on debug logging and turned off all ticket filters so I can see if the system will tell me anything about this. We had this happen again twice on Monday but the debug log didn't show anything about it.
One possibility is that the emails that aren't being made into tickets have only been (so far that we've seen) auto-generated emails that come from our SharePoint page from users requesting user accounts. The emails always start with "Associate Termination:" or "New Email Account:" but ends with a different word/name each time. Is it possible the ticketing system is confusing the first few words and thinking it already made a ticket and it ignores it?

I'm not completely verse in this system so please be patient and ask me as many questions as you need!

See attached photos for osTicket info and Email settings. The "System Logs" just show "Cron Job executed" during the time it retrieved the email and moved it to process. It's running on a Windows Server 2012 R2 system. Please let me know if you need anything else.



↧
↧

Another daylight savings time issue

March 30, 2017, 8:05 am
$
0
0
I see there is another user experiencing the same issue.. http://osticket.com/forum/discussion/90155/osticket-1-9-14-daylight-savings-time#latest

I have osTicket v1.9.14
Web Server Software Apache/2.4.6
MySQL Version 5.5.52
PHP Version 5.4.16
date.timezone America/Chicago

This is running on a CentOS 7.3 server, which has the correct time and time zone selected.. The database even shows the correct time information, but when we view a ticket via the front end, it is an hour off.
↧

Staff can´t connect Active Directory

April 4, 2017, 12:58 pm
$
0
0
Hi guys.

I´m experiencing a problem where all my users can access my osticket (v1.9.15) using their active directory credentiais but my staff members can´t.

If the staff user at osticket is the same as active directory, i can´t authenticate neither local auth or AD auth. But, if i create a local user in osticket as a staff, i can connect.

Do you known what can i do in order to solve this?

Thanks!
↧

Searching problems

April 5, 2017, 11:54 pm
$
0
0

hello,

We use this application, we like it, but we have a problem with the searching function.

We can not search for a number which appears in the text. I attached an example, it hopefully helps and you understand. I am sorry , but it is in Hungarian language.

Thank you in advance.

Best regrds,

Ildikó Gyetván

  

↧
Viewing all 568 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>