Quantcast
Channel: Troubleshooting and Problems Discussions on osTicket Forums
Viewing all 568 articles
Browse latest View live
↧

404 Error when refreshing tickets

June 21, 2016, 6:48 pm
$
0
0
When I click to refresh the tickets, it throws a 404 error. Oddly there seems to be another level of directory added to the URL, which is causing the fault. Here's the end of the refresh request URL: scp/scp/index.php? 

I think it should be: scp/index.php? I recently migrated to this new server and the issue began then - worked great on the previous server (Win 2012). All other functions seem to work fine. I upgraded to latest version in the hopes that that would resolve the issue, but it did not.

The install is very generic running on Windows 2012R2

Any suggestions? Thanks!
↧
Search

Slow Sending - Ticket email info table?

April 9, 2015, 1:40 pm
$
0
0
Hello,

I have a (hopefully) easy question.

Every time I would send an email out via the ticket system, it would try to write to ticket_email_info with the following query:
SELECT email_mid, headers FROM ost_ticket_email_info WHERE thread_id=787119 (random)

This query would take forever and run multiple times, slowing down the sending a ton.  Ticket_email_info is huge, hundreds of thousands of entries.  I went in and truncated ticket_email_info, and it seems to have solved the problem without causing any issues in the system. 
My question is what does ticket_email_info do?  Is it OK to delete it like that?  It looks like it's storing email header info, but I can't figure out why.

I'm happy to attach my config info, but this is a more general question.

Thanks!
↧
↧

[Resolved] How to apply status Archived or Cancelled

June 22, 2016, 2:31 am
$
0
0
Hi,
from an open or closed ticket I can see Archived and Deleted status are not available but I see this two status exist on Manage, List, Ticket Statues.
How to apply that statues?
Thanks.
↧

Very very very slow...

June 27, 2016, 4:22 am
$
0
0
osTicket Version- v1.9.4
Server Software- Microsoft-IIS/7.5
PHP Version -5.4.9
MySQL Version -    5.6.16
Database Space Used - 303.36 MiB
Database Space for Attachments -0.00 MiB

i have using "Attachments on the filesystem" for attachments

my application is very slow, really disappointed,  it takes upto 60 to 500 seconds per each and every click, my server have good configurations, my clients also very disappointed, my manager said to change any other open source tool for help desk system.

i dont know the reason of this worst performance..



Thanks & regards,
Mk



↧

[resolved] Blank White box for all Popups

July 11, 2016, 11:58 am
$
0
0
New install of 1.9.14
Everytime I hover over "?" the help / tip pop
up block comes up blank.
Just a white box. I am also getting a blank
pop error box on trying to delete a closed ticket. Not sure if same
mechanism is used... But it locks up page whereas the help pop-up does
not.

About this osTicket Installation

v1.9.14 (8b927a0) — Up to date Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 10.0.26 5.6.23 Used for image manipulation and PDF printing Used for email fetching XML API Used for HTML email processing Improves performance creating and processing JSON Highly recommended for non western european language content Highly recommended for plugins and language packs X Used to detect file types for uploads cgi.fix_pathinfo "1" is recommended if AJAX is not working date.timezone UTC gs_support (localhost) b26f29a6bb5dbb3510b057632182d138 1.10 MiB 0.52 MiB
Server Information
osTicket Version
Web Server Software
MySQL Version
PHP Version
PHP Extensions
gdlib
imap
xml
xml-dom
json
mbstring
phar
fileinfo
PHP Settings
Database Information and Usage
Schema
Schema Signature
Space Used
Space for Attachments
Please note cgi.fix_pathinfo is enable. what should i do ?

↧
↧

Create ticket from e-mail

July 12, 2016, 6:58 am
$
0
0
Hi,

I really hope someone answers this query of mine.

I set up osTicket (v1.9.14) and email is working fine.

OsTicket system is able to send email/alerts to clients and the admin after tickets are created.

I want the functionality where the system should automatically create a ticket if my client sends an email to : support@partnet.ma


It should automatically create a ticket in the system and this client should also get a usual reply with the ticket number

So, basically I want both methods: ticket creation via web and ticket creation by sending email to support@partnet.ma

Kindly help me at the earliest.

Thanks a lot

Hassan SALMANE

↧

Can't find where the STMP account is being chosen

July 12, 2016, 8:47 am
$
0
0
I'm trying to find where the setting that's choosing the SMTP account is.

The default is set how I want.
The department is set to use the default.

Mails are still going out of the wrong account.  Where else in the software can the account be selected?
↧

Emailing Ticket assignment error

July 13, 2016, 1:44 am
$
0
0
Hi guys,

have you come across an issue whereby a user emails a ticket to Osticket and for some reason the email is fetched but not logged in the open tickets.
The mail handler is Gmail, and the domain is Gmail for work. There are multiple users that mail and the system accepts with no errors, but only with certain users it does not log the request.


↧
Search

Emergency priority gets sent to specific email address

July 13, 2016, 8:58 am
$
0
0
Hello everyone,
If an emergency priority ticket gets created is it possible to have an email go out to a specific email address (emergency@example.com)?

This email address should only receive emails if an emergency ticket comes in.

Thanks for any help you can provide
↧
↧

Having priority shown in email notification

July 13, 2016, 8:37 am
$
0
0
When a user submits a ticket, I get an email notification with some basic information about the ticket.

"A request for support has been created and assigned #870323. A representative will follow-up with you as soon as possible. You can view this ticket's progress online."

Is it possible to get a priority to be shown in this email?

Thanks
↧

Adding more to a form field

July 13, 2016, 6:06 am
$
0
0
Hey, i have gotten stuck while adding form fields.
When i try to edit an existing form field i am not allowed to ad more field, not when i create a new form either.
How come?
↧

Auto-reply to customer which is not registered on the system and which send email to osticket

July 14, 2016, 12:36 am
$
0
0
Hello,

I am using below osTicket version:



I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email support@domain.com

If unregistered user will send email to this address support@domain.com then this message is rejected and deleted from mail box.

What I want to do is to set somehow autoresponder to these not registered users that e.g. "Your email was deleted - please register Your account if You want create tickets"

I was trying to do this by ticket filters - I found rule how to find which user is not registered but there is not possible to configure ACTION to auto-reply to this user.

Is it possible??

Thanks in advance
↧

Hide agent web identity

July 14, 2016, 1:24 am
$
0
0
Hi, in osTicket settings, see options to mask the identity of the agent, but via web see the default name.

I tried to change default name in the profile, but don't work.
↧
↧

osTicket send an email to support only after login to the portal

July 14, 2016, 5:01 am
$
0
0
Osticket send mails only after login to the webinterface!

I setup the crontab:
1. crontab -e
2. */5 * * * * root /usr/bin/php /var/www/html/osticket/api/cron.php

But it didn't work. Please help!))

osTicket: v 1.9.12
↧

Default Comments in Transfer

July 14, 2016, 1:13 am
$
0
0
Hi, I'm trying to set default values to transfer a ticket.

If no comments, in the email the var is empty.
image
I found this code, but I can not set a default value.

function getFields() {

        if ($this->fields)
            return $this->fields;

        $fields = array(
            'dept' => new DepartmentField(array(
                    'id'=>1,
                    'label' => __('Department'),
                    'flags' => hexdec(0X450F3),
                    'required' => true,
                    'validator-error' => __('Department selection is required'),
                    )
                ),
            'comments' => new TextareaField(array(
                    'id' => 2,
                    'label'=> '',
                    'required'=>false,
                    'default'=>'',
                    'configuration' => array(
                        'html' => true,
                        'size' => 'small',
                        'placeholder' => __('Optional reason for the transfer'),
                        ),
                    )
                ),
            );

        $this->setFields($fields);

        return $this->fields;
    }

Is this possible?

Thanks!
↧
Search

Google Apps Legacy Account: Failed to connect to ssl://smtp.gmail.com:587 [SMTP: Failed to connect..

July 12, 2016, 2:09 pm
$
0
0
Hello Friends,

I have googled too much and tried all the options what ever I can get over these Net-World.
I need to rectify the issue of setting up SMTP for my Google Apps Legacy Account [Free Version].
But I'm continuously getting the same fail error message and could not go further a step forward.
The error message is as below.:

Failed to connect to ssl://smtp.gmail.com:587 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]

image
https://drive.google.com/open?id=0B1ZcGWDDDguDZDctalBwQlFXT28

osTicket Version - v1.9.14 (8b927a0)
Web Server Software - LiteSpeed
MySQL Version - 5.5.50
PHP Version - 5.5.37

I have done setting of
Less Secure Apps also in Google Security.
Enabled IMAP & POP.
↧

[resolved] creating new TASK description is not included

July 14, 2016, 8:39 am
$
0
0
OsTicket 1.10.rc3.

When I am creating new task and put description. After confirm - task is created but without description.






↧
↧

"Valid CSRF Token Required" after Migration to new server

July 11, 2016, 10:33 am
$
0
0
Hi All,

Recently I have moved my OSTicket to new server:

1. All files have been physically copied 1 to 1 from old to new location
2. Data base have been exported as .sql file and imported on new server 1:1
3. old domain has been reconfigured and now it is pointing into new server directory where files of OSTicket are stored (web address on request in PM)

Old Configuration of old server:
image
I can not Insert new installation details as each time after logging in it shows "Valid CSRF Token Required" message

Can anyone explain what I can do forward to solve this issue?

↧

Emails only import as headers with no content

June 14, 2016, 2:10 am
$
0
0

After changing from a windows to a Linux server with a version upgrade in the same process - some not all of fetched emails import headers only with no content.  User Name (email) & Subject line are imported correctly but the ticket is populated with what appears to be header information

Mail import has been running both on cron and auto-fetch (which is how it was on the old server) - have just turned off auto-fetch to see if the problem is isolated to one or the other (not hopeful)

Mail via IMAP from GMAIL
PHP Version 5.4.45
Appache Server on linux
OS Ticket 1.9.12

↧

Making email address optional for Staff opened tickets?

July 17, 2016, 8:59 am
$
0
0
Is it possible to make the email address optional for Staff opened tickets? We will be getting some tickets over the phone, but some people don't have an email address or they don't want to tell us their email. Any way to make it optional? I have no objection to modding the 1.9.2 code. Thanks!
↧
Viewing all 568 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>