Quantcast
Channel: Troubleshooting and Problems Discussions on osTicket Forums
Viewing all articles
Browse latest Browse all 568

Send email ticket alert to Team

$
0
0
hi, please help me with this,

i create 5 agents, those agents was assigned to a department and a Team.

now, I create a help topic, I assigned this topic to that department and in Auto-Assign to I assign to the TEAM and when a ticket has been created the alert is not sent to the Team members.

But if I select Unassigned, the email send to the all Department members and they get the email.

Now I need to create different Teams, some Agents are in multiple Teams.

what I have to do to send the alert to the Team and not to the Department.

or how to assign an Agent to multiple Departments.

Viewing all articles
Browse latest Browse all 568

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>