Error: This action requires a lock. Please try again
Hi!I cannot post internal notes, as soon as I start typing i get the following message: "Your lock is expiring soon.The lock you hold on this ticket will expire soon. Would you like to renew the...
View ArticleCan not found daylight in osTicket 1.10
Hello,I Have problem with the daylight time.I read in the forum and i found that i need to check the "daylight" box bat i can not found it on osTicket 1.10.Where can i found it ?Thank's.
View Articleno me sirve el parche de idioma español
Buenos tardesinstalo el parche de idioma español hay una Funciona mí, Cuando lo agrego la pagina se pone en blanco, y elimino el parche y de nuevo se restaura.Me pueden Ayudar por favor.Tengo la...
View ArticleIncraese Attachment Size (php.ini already updated)
Like many users on this forum, I'm having trouble increasing the maximum attachment size of rend users. I have updated our php.ini file and ensured that the custom settings were reflected in the output...
View ArticleAttachment via API, using PHP
Hello, I did as in the demo: # Originally authored by jared@osTicket.com# Modified by ntozier@osTicket / tmib.net# Attachments fixed by ddhnote@gmail.combut I get HTTP code 404 ( if I ignore the...
View ArticleCannot give name to user
Hi! I'm brand new to osTicket, looking to use it to keep track of my own personal projects and tasks with related attachments so that I can view relevant information later on.I have a new install as of...
View ArticleReply to case by email does not always update case.
Running v1.9.14When user updates case by email, the case os not always updated. Isn't it supposed to go from "answered" to "open" and update the case when replying by email?I think it might be because...
View ArticleOpening ticket hangs in browser
Whenever I click on a ticket link (that leads to http://myhost.com/scp/tickets.php ), the screen goes greyed,, an orange progress bar appears at the top and hangs half way through. Hitting ESC or...
View Articlesearching tickets
Hi all,used version: 1.9.12I have some issues concerning the serach function:- it seems that it is searched for whole keywords and not for substrings. Is that true?- it seems that only keywords of a...
View ArticleHaving issue to setup email for OST
OST version: v1.9.14 I am trying to setup Fetching Email via IMAP or POP with my business email that is setup with gmail.But after all setup, i'm getting this message .POP3 connection broken in...
View ArticleUnable to lock the ticket.
Hello,Just moved OS installation from one server to another (copy os folder and dump/restore db) and on new one receive subject then try to answer to ANY ticket!osTicket v1.10-rc.3 (907ec36) — Up to...
View ArticleCreate ticket from e-mail
Hi, I really hope someone answers this query of mine. I set up osTicket (v1.9.14) and email is working fine.OsTicket system is able to send email/alerts to clients and the admin after tickets are...
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Rich-Text-Editor - undefined
Hello everybodyWe have our osTicket updated from 1.7.0 to 1.9.14.When I click on table, everything is undefined.Does anyone have any idea why?best regardsosTicket-Version v1.9.14 (8b927a0) — Up to...
View ArticleAdding existing users to existing organizations
Am I doing this all wrong? I have a fairly new osTicket set up. I have some users installed and have created some organizations. What I can not figure out is how to add users to an organization once...
View ArticleSend email ticket alert to Team
hi, please help me with this,i create 5 agents, those agents was assigned to a department and a Team.now, I create a help topic, I assigned this topic to that department and in Auto-Assign to I assign...
View ArticleQuestions about ticket transfer.
I use osTicket 1.9.14 - PHP 5.4 and am facing some problems, my scenario is as follows:- Department 1 -> Agent 1- Department 2 -> Agent 2The "Department 1" is main, so all tickets will first pass...
View ArticleBug: Editing Pages in HTML mod wont save
Editing Pages in HTML mod wont save. But if you click html and and make changes and then switch back it will save correctly
View ArticleChange next ticket_id
Hi,Is it possible to change the next ticket_id in the php, as I have reset all of my tickets, and the ids and numbers don't match.Many thanks
View ArticleSMTP Mail Sending Problems
Hi Guys, any help is appreciated.I'm running the latest osTickets v1.9.14I'm having some issues when trying to send emails through SMTP.Unable to email via SMTP:outlook.office365.com:25...
View ArticleEmail Updates to tickets issues
osTicket ver 1.9.14I have 2 issues regarding email updates to tickets: Agent email replies to a ticket are not appearing in the client view of the ticket. The attached screen shots are of the same...
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