I am trying to setup a filter to reject tickets that do not come from our domain.
The filter itself says:
Execution Order: 99
Rules Match Criteria: Match All
User / Email Address Does Not Contain @foo.com
Reject Ticket is checked.
Most tickets work fine. But I have seen dozens rejected for no reason. I looked at my logs and see the rejects have valid email addresses. The only thing I can see is that we use the AD LDAP plugin for authentication of clients and staff. The users who are being rejected have mixed case email address' in the AD email field and the address is lowercase in the ost_user_email database table.
Any ideas? or should I send in a bug report?
OST: 1.9.3
Server: Apache 2.4.7 (Ubuntu)
PHP 5.5.9
MySQL 5.5.44