Ticket Filter - Reject on Email mixed case issue?
I am trying to setup a filter to reject tickets that do not come from our domain.The filter itself says:Execution Order: 99Rules Match Criteria: Match AllUser / Email Address Does Not Contain...
View ArticleAssign ticket to multiple Agents in same department
I can assign a ticket to single user.How can I assign a ticket to multiple Agents in same department. If this happens then they should see a ticket in their own queue. And each one replies to ticket...
View ArticleTicket responses not getting sent. Diagnostic mail working!
Hi guys,I have been using OSTicket for ~3,5 months as our mail inbox started growing hugely due to an event.Everything worked amazing!Now, and I do not know what is causing this, a massive problem...
View ArticleEmail messages do not merge in osTicket v1.10-rc.3
HelloIn osTicket v1.10-rc.2 when a user sent a email message with the same subject of an already created ticket, the email message was inserted as a new post on the initial ticket.For example: The...
View ArticleEdit Checkboxex
Hey there,i have the following problem.I created a form with two checkboxes. When editing a ticket, where the checkboxes are "checked", they automatically turn "unchecked" in the editmode. When the...
View ArticleImages are corrupted
Hello,I'm having an issue with trying to open images, they seem to be corrupted. I download the image from he ticket, but I can't open it.Server InformationosTicket Versionv1.10-rc.2 (231f11e)...
View Articlesub menu connected to Help Topic doesn't work when editing ticket
Hi,I added submenu (drodownlist with differnts form) to HelpTopic dropdownlist; it works fine when creating new ticket, but when I try to edit the ticket the link doesn't work and the dropdownlist...
View Articlefaq php error after update v1.10-RC.2 to RC.3
Hello,after updating 1.10 rc2 to rc3 I get problem with editing faq by staff.issue partly was salved as described herebut still php error exists, but in other place:2016/09/13 19:59:46 [error]...
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
View ArticleNew Agent Password Reset (welcome email)
Set up a new agent and they received the welcome email. Clicking on the link in the email takes them to the login page to just enter username/email. Submitting that form just returns back to that page...
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Using SLA instead of Priority in new tickets
osTicket v1.10 RC3Is there a way to use the SLA dropdown instead of Priority when creating new tickets (client and agent side)? I do not see SLA as a dynamic field to select as an option for the Ticket...
View ArticleActive Directory Authenticated Agent requires password change to continue?
I have a new installation (v1.9.14) with the LDAP plugin authenticating against a AD.I have created a new Agent/Admin (setting the "Authentication Backend" to "Active Directory or LDAP") and upon login...
View ArticleConfirmation email redirecting the user to password reset.
Hello,I have the following problem, when a user who uses an email account "hotmail.com", register on the system, a confirmation email is sent correctly, but when the user clicks on the link that is in...
View ArticleTrouble after power outage
Hey all,I posted this in the installation/Setup forum, but think this is actually a better fit, my apologies for the x-post. Admins please feel free to delete one of them.A former coworker of mine set...
View ArticleUnable to delete End User from the Agent Panel
Hi,We are using the Osticket version 1.9.14. We are unable to delete any end users from the Agent/Staff panel.The message says "Unable to Manage any of the end Users".How do we delete end users from...
View Articlelast login of a customer?
Hi,as admin it is possible to see an agent's last login. Is there an analog to see the last login of a customer?Best regardsbrk
View ArticleCan't send a ticket with custom list from API
Hi,OSTicket version : v1.9.14I'm trying to send a ticket with the JSON API.Here's the data array I'm sending :$data = array( 'name' => 'John Doe', 'email' =>...
View ArticleOther Resources Column
Hi all - I've been attempting to configure osTicket but I have no ideas how to access the "Other Resources" right column on the home page of the knowledge base. Any ideas?
View ArticleSystem doesn't send alerts to Department Members
Hi,I have activated that osticket sends alerts to "Department Members" if there are a "Ticket Assignment Alert" or "Ticket Transfer Alert". But osticket doesn't send the email to members. Osticket only...
View ArticleTicket Filter not working on Agent update of Ticket
This is what I want to do:I created a Custom Form with a Field Label IsComplete of type Checkbox.What I want is that if the Agent edits the Ticket and selects the Checkbox, (which would mean that he...
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