Hi, I am trying to import around 35 users on a cvs file, but it´s not working no matter the format I try.
I tried using creating a cvs file with four columns : Email, Name, Phone, Internal Notes as the import help text says. However, it fails with an error saying the system was unable to map the info to the users fields, in spanish (Email;Name;Phone: Incapaz de encabezar el mapa a un campo de usuario).
I also tried using a cvs file with all values separated by comma in just one column, and it didn't work either. What am I missing here...?
General Info:
Osticket latest version 1.9.7
Spanish Language
Best Regards,
Marvin M
I tried using creating a cvs file with four columns : Email, Name, Phone, Internal Notes as the import help text says. However, it fails with an error saying the system was unable to map the info to the users fields, in spanish (Email;Name;Phone: Incapaz de encabezar el mapa a un campo de usuario).
I also tried using a cvs file with all values separated by comma in just one column, and it didn't work either. What am I missing here...?
General Info:
Osticket latest version 1.9.7
Spanish Language
Best Regards,
Marvin M