Unable to Import Users with cvs file
Hi, I am trying to import around 35 users on a cvs file, but it´s not working no matter the format I try.I tried using creating a cvs file with four columns : Email, Name, Phone, Internal Notes as the...
View Articleno subjects
Hi GuysWe are having a strange issuea lot of new tickets are displaying no subject ( see attached)this is not all tickets but only a fewwe are on the latest version of osticket (1.9.14)any ideas how i...
View ArticleSystem unavailable after long search
Using OST V1.9.13When we perform a search with just a few letters or two words, for example search for the name Joe Smith, the system churns and churns and if it takes too long to find the results the...
View ArticleImport Users using CSV over 2467 users will fail
I'm on OST 1.9.8.We try to import users of mass quantity.In our trial, our CSV contains over 5000 user records.Tried 3 times, it always fail at the same point, only 2467 users are imported, the rest...
View ArticleAll Agents view in Reassign Ticket
I Created 3 Departments... Support / Project Manager / DevelopmentTwo Teams - Delhi Project Manager / Delhi DevelopmentTicket First Goes to Support Department by default. They assign to Delhi Project...
View ArticleSome (~5%) emails are not fetched
Hello,I am experiencing a weird situation. Around 5% of the e-mails are not fetched. After some struggling I have setup fetching e-mails from the server and also sending e-mails (needed to modify...
View Article[resolved] Search takes a long time
Hi, my OST configuration is as follows:Server InformationosTicket Versionv1.9.12 (19292ad) Upgrade— v1.9.14 is availableWeb Server SoftwareMicrosoft-IIS/8.5MySQL Version5.7.10PHP Version5.6.16 When a...
View ArticleCan't send a ticket with custom list from API
Hi,OSTicket version : v1.9.14I'm trying to send a ticket with the JSON API.Here's the data array I'm sending :$data = array( 'name' => 'John Doe', 'email' =>...
View ArticleGmail issues with POP/IMAP and SMTP
Hello, I've browsed these forums and elsewhere online extensively and tried about every solution I could find and I'm still experiencing issues with Gmail's configuration. I'm running OS Ticket...
View ArticleSearch users when LDAP plugin is enabled
Hi,Can anyone tell me how the search for users is supposed to work when LDAP authentication plugin is enabled?I have pointed to a LDAP server and enabled Staff Authentication to use LDAP.Existing...
View ArticleFile Attachments Error
Hello. I am using Osticket-develop branch and I want to create tickets via API. I send{'email': 'api@osticket.com', 'source': 'API', 'attachments': [{'1.txt': 'data:text/plain;base64,base64Encoded'}],...
View ArticleDisabled pjax page loads
I am trying to disable the pjax feature in osTicket so that each click loads the full page, not inserted in to the existing page using ajax (pjax).Is there a global on/off setting I change to...
View Article1.9.14 issue with back button replying or opening tickets, cursor jumps
We're currently using release 1.9.14. We have an issue when opening tickets or replying to tickets, if using 'back' button on keyboard cursor often jumps to bottom or top of reply.Commercial supports...
View ArticleProblem registering and querying ticket time
Hi... I am using osTicket version 1.9.14 to register tickets for a company which has offices in different countries with different time zones. We have detected that the application is registering the...
View ArticleInaccurate Ticket Statistics
Greetings, we have a fresh install of osTicket with one test ticket in the system. Can someone explain why the Ticket Statistics are showing 1's across all departments? The one test ticket is assigned...
View ArticleAdding Collaborators
I hope I'm just missing something, but I can't find anything about collaborators within the control panel for osTicket.What I'm trying to achieve is that a department manager receives an email as well...
View ArticleAdd customer's home address to printed ticket layout?
Hi,I am using OS Ticket v1.9.12, and I am hoping someone can tell me how to add a customer's (User's) home address to the printed ticket layout? I can't seem to find the page where this field can be...
View ArticleClik here to view.
Dashboard almost empty
I have an issue with my dashboard where the graph seems to be working as it should but the statistics is empty aside from the "Service Time". Same for Department, Topics and Agent. I tried looking in...
View ArticleBrowser is not supported
I have implemented OSTicket at my work to track our support calls (big surprise I know). Everything has been working really well and I have found patches for everything else but we have this one issue....
View ArticleValid email is required
I tried to create an email with a valid email address xxx.xxx@company.comand it won't let me go through.I've tried open an existing Agent, and click Save Changes. Still same error as well.prompt an...
View Article