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Error on browser reload when Check Ticket Status

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I'm using OST v1.9.8 on Windows Server 2012 R2.

* Require email verification on "Check Ticket Status" page is DISABLED in my OST.

After a ticket is created, i use IE browser to enter the email and ticket number to do a "Check Ticket Status" manually.
It shows the ticket details.

And then if i hit the Refresh button on IE to see if new response or update on ticket, the page will error out.

Below is the error:
PHP Fatal error:  Call to a member function getClientRegistrationMode() on a non-object in D:\wwwroot\xxx\login.php on line 0

Is there something wrong with this?


Here below are OST details:

image

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