Limited data preview (one of many organizations)
Hello,one of our partner would like to see all tickets (open and closed) of Organization X (and we have many organizations in DB).I created a test agent account with a dedicated group and department....
View ArticleCustomer name limited to 2 values in NAME filed
HelloIt seems that osticket limit the number of values in the NAME field at 2, for example, in italy we have a lot of people with 3 names/surname like "De Rossi Mario" or "Rossi Mario Nicola", on the...
View ArticleE-Mail Notification
Hi everbody,Our supporter don't reveive notifications E-Mail when a customer writes an E-Mail.The administrator and the Groupleader get the notification.How can I check whats wrong'Kind regards,marc
View ArticleInline (imbedded) images are not displayed in either saved or sent messages...
Until recently, I could copy and paste, and send out images from websites via email using Gmail. Instead of the images being embedded in my draft or sent messages, I see a series of text, such as...
View Article[workaround] Tickets not accessible via web interface if...
Dear OSTicket team/users,a week ago we discovered a strange behaviour of our OSTicket v1.9.8.1installation.When our system got emails via imap login, tickets were created as expected and could be...
View Articleticket search engine = results are a disaster
Hello,I recently upgraded from 1.9.6 to 1.9.12 and it seems the search function is changed drastically.Short description of the situation: - there is a giant list of tickets with as subject: request...
View ArticleBUG Knowledge base showing help topic with status Private
If the Knowledge base is open to publicThe search function on the frontpage will show all the help categories including private! Did I do something wrong? Version: osTicket (v1.10)
View Article[resolved] Migrate OST DB from Linux to Windows
i am using OST v1.9.8.In current OST, it's running in Linux server with Apache Apache Version2.2.29PHP Version5.5.25MySQL Version5.5.52-cllnow try to migrate it to Windows Server 2012 R2 with IISIIS...
View ArticleInvalid CSRF Token Timeout setting
I'm running OST v1.9.8 on Windows Server 2012 R2.Just wonder why "Invalid CSRF Token" shows up fairly frequently. I read from https://github.com/osTicket/osTicket/issues/1020It says Timeout setting is...
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Error on browser reload when Check Ticket Status
I'm using OST v1.9.8 on Windows Server 2012 R2.* Require email verification on "Check Ticket Status" page is DISABLED in my OST.After a ticket is created, i use IE browser to enter the email and ticket...
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HTTP Error 500.52 - URL Rewrite Module Error
I'm running OST 1.9.8 on Windows Server 2012 R2, IIS 8.5.I have 1 copy of OST 1.9.8 on the web root folder (\root\), and then a modified copy of OST 1.9.8 (for mobile use) on a sub-folder...
View ArticleInline images in tickets expiring and not displaying
Hi GuysWe've noticed that when we respond to a ticket and include inline images, the images expire after a about a day or so. When we return to a ticket the images not longer display. Here is a...
View ArticleEmails are not getting assigned Members / Agents.
Hello All, I have installed and configured osticket. Agent is getting email when new ticket is generate, But when Agent or User replied on that ticket then Department Members / Agents didn't getting...
View ArticleNot sending or receiving emails
As the title suggests osticket is unable to receive or send messages. I am using osticket 1.9 and php 5.6. On the IMAP side of things. osticket is able to connect to the email and create a folder, but...
View Articlehtmlspecialchars on ticket replies
SQL statements are often posted as internal notes when solving support cases that require such statements to fix..I have noticed any < > characters, when viewing the saved note, are being picked...
View ArticleUpgrading from 1.9.14 to 1.10 - Unknown column 'ticket_id' in 'NEW'
Hi all,Upgrading from 1.9.14 to 1.10 gives me this error:[UPDATE `ost_thread_event` A1 LEFT JOIN `ost__ticket_thread_evt` A2 ON (A1.`thread_id` = A2.`object_id`) SET A1.`thread_id` = A2.`id`] Unknown...
View ArticleSystem works but various SMTP response codes in emails logs.
The system works and I do get notification emails (so is the user).However, if I look into the system logs, I see logs entry's, have a look especially at the SMTP response codes.The SMTP error codes...
View ArticleE-mail IMAP logon
Hi! I've used osTicket with large success before, and now I'm setting it up for one of my new companies.We are using Office 365 with shared mailboxes, and for access shared mailboxes in O365 Exchange...
View ArticleIntegration from another OsTicket installation
Hi,In our company we have three departments that use OSTicket.Sometimes we need to assign tickets to another department and add them as end user or collaborator.When someone replies on the ticket, the...
View ArticleUndeletable SPAM Throws OS Ticket Into a Mail Fetcher Frenzy!
Using osTicket v1.9.14 happily for a while now and have a regular CRON job set up a few e-mail accounts to import.One of these accounts has thus far received twice a spam e-mail with an attachment that...
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