Hi,
When I try to open tickets, the loading bar freezes at around 75% with grayed overlay. By inspecting the chrome console I noticed that the following error prevent the page load. I tried using different browsers and it occurs among all browsers.
This is affecting the business at the moment so appreciate if somebody can show me the direction to sort this out.
VM6965:1 Uncaught SyntaxError: Unexpected token >
at eval (<anonymous>)
at jquery-1.8.3.min.js:2
at Function.globalEval (jquery-1.8.3.min.js:2)
at HTMLScriptElement.<anonymous> (jquery-1.8.3.min.js:2)
at Function.each (jquery-1.8.3.min.js:2)
at init.domManip (jquery-1.8.3.min.js:2)
at init.append (jquery-1.8.3.min.js:2)
at init.<anonymous> (jquery-1.8.3.min.js:2)
at Function.access (jquery-1.8.3.min.js:2)
at init.html (jquery-1.8.3.min.js:2)
This is the section that the debugger displays. Red-colored is the section it says there is an error.
/* <![CDATA[ */(function(d,s,a,i,j,r,l,m,t){try{l=d.getElementsByTagName('a');t=d.createElement('textarea');for(i=0;l.length-i;i++){try{a=l[i].href;s=a.indexOf('/cdn-cgi/l/email-protection');m=a.length;if(a&&s>-1&&m>28){j=28+s;s='';if(j<m){r='0x'+a.substr(j,2)|0;for(j+=2;j<m&&a.charAt(j)!='X';j+=2)s+='%'+('0'+('0x'+a.substr(j,2)^r).toString(16)).slice(-2);j++;s=decodeURIComponent(s)+a.substr(j,m-j)}t.innerHTML=s.replace(/</g,'<').replace(></m>/g,'>');l[i].href='mailto:'+t.value}}catch(e){}}}catch(e){}})(document);/* ]]> */
I am using OsTicket V1.9.15 this issue started from the V1.9.14. I thought the version upgrade will address the issue but it still persists after the upgrade.
Thanks in advance!