OS ticket not fetching emails from gmail inbox
Using Version osTicket (v1.9.14). So I am having this issue with OS Ticket. I have 2 emails addresses, a@gmail.com (Inbox messages - around 3k)b@gmail.com (Inbox messages - around 90k) I have currently...
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Auto-reply to customer which is not registered on the system and which send...
Hello,I am using below osTicket version:I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email support@domain.comIf...
View Article[resolved] Multiple Alerts using Filter Auto-Assignment
Hello,I tried searching for this but to no avail.The problem is our Agents receive two alerts for every ticket assigned to them.  The New Message Alert, which is the customer's original inquiry and the...
View ArticleTicket Subject Lines Truncated
Hello,I was wondering if there is a limitation to the size of the subject line when a user tries to create a ticket via email? Does it truncate it after x amount of characters?OSTicket 1.9.15Thanks,Matt
View ArticleBrowser Notification "Do you want to leave this site?"
Hello,A draft is created in osTicket when editing in the text editor. Then if the agent attempts to leave the page in his browzer without submitting the note, the brower (tested in Chrome and in...
View Article[resolved] Closed Tickets Limit to 699
Hello,I am noticing that the closed ticket list is limited to 699. The problem is, that I regularly export the list of closed tickets to excel and give metrics to management about progression of # of...
View ArticleVersion 1.9.12 - very slow [resolved]
Good morning,I am in the middle of moving from an older 1.6x setup to the current 1.9.12The upgrade went great, all my data is there, no problems.we began testing internally and noticed it was...
View Articlesubmit button not working.
Submit button is not working. I am using a bridge component to work with joomla.https://mistiks.net/formgonderany idea?Thanks.
View ArticleLDAP Issue
I've got osTicket working normally for the most part. I have the LDAP plugin and the HTTP Passthrough Authentication plugin installed. I submitted a ticket via email from a user that had not been...
View ArticleLogin Failure "Authentication Required" with Internet Explorer, not Firefox...
Hi,We are experiencing a Admin login failure with Internet Explorer, but not with Firefox and Chrome. This happened all of a sudden.I have cleared the cache, tried compatibility settings and nothing...
View ArticleVer Ticket Cerrado (Miembro de un Equipo)
Estimados, buenas tardes, configure lo siguiente:Versión: osTicket-v1.9.15Tres Agentes: cdonoso, dzuniga y aromeroDos departamentos: Soporte TI y LogisticaTres Grupos: Jefe TI, Asistente TI, Gte....
View ArticleJquery Error Uncaught SyntaxError: Unexpected token >
Hi,When I try to open tickets, the loading bar freezes at around 75% with grayed overlay. By inspecting the chrome console I noticed that the following error prevent the page load. I tried using...
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Duplicate Tickets - IMAP / osTickets v1.9.14
Hi,I have osTickets v1.9.14. We have been battling with duplicate tickets for some time now. We have several departments, each with their own Gmail account to retrieve emails/tickets via IMAP. What...
View ArticleWhite Screen after changed PHP version of the Server
Hi all,I have an osticket v.1.9.12 and my server was running the php version 5.3. I had to upgrade the php version to 5.4+ version. After I moved the php version to 5.4 I got a white screen in all...
View ArticlePublic Ticket-List
Hi ForumI have a customer that wants everybody in their company see all the tickets that have been submitted (so ppl can see whether there's a ticket for their problem already).I couldn't find anything...
View ArticleLess than sign
We are facing a really annoying problem introducing html-snippets into our Knowledgebase:Lines including less than signs (<) are removed from the text as soon as I klick Save. There is no difference...
View ArticleNot sending or receiving emails
As the title suggests osticket is unable to receive or send messages. I am using osticket 1.9 and php 5.6. On the IMAP side of things. osticket is able to connect to the email and create a folder, but...
View ArticleEmails are not fetching from my mail server in osTicket
Hi All,I have setup osTicket in production for my team to handle customers issue via ticket. It was working fine before a week but suddenly it stops fetching emails from my mail server. Soemtimes it...
View Articleticket alert emails -> Slack: ticket URL not clickable
Hi there - we are using an older but functional Slack plugin so that new tickets are announced in the IT group's Slack channel. It's not all that useful though because it doesn't include any of the...
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