Hello everyone,
I am new on OsTicket and I need some help/advice on the problem with Alerts and Notices.
My agents are not receiving any alerts and notices on the new tickets, as well as on the ticket assignment to a team/person.
I have 2 departments, 9 teams. All new tickets are filtered and assigned directly to the dedicated department, team and help topics.
1. Alert & Notices are enabled.
2. Assignment alerts are enabled for each team.
3. Email template for agents is enabled.
4.Emails are sent via SMTP. On the diagnostic emails everything works fine.
I am really lost and need your help guys, many thanks in advance.
I am new on OsTicket and I need some help/advice on the problem with Alerts and Notices.
My agents are not receiving any alerts and notices on the new tickets, as well as on the ticket assignment to a team/person.
I have 2 departments, 9 teams. All new tickets are filtered and assigned directly to the dedicated department, team and help topics.
1. Alert & Notices are enabled.
2. Assignment alerts are enabled for each team.
3. Email template for agents is enabled.
4.Emails are sent via SMTP. On the diagnostic emails everything works fine.
I am really lost and need your help guys, many thanks in advance.
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