Agents can select each department if they create a new ticket
I am using osTicket-v1.9.14. I am wondering: Agents can select each department if they create a new ticket. Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.All...
View ArticleRestrict access to a specific form
I have 5 public forms and 100 registered users. "The guest access is disabled". Currently the 100 registered users can create tickets for the 5 forms, however, I need to create a new form, but of the...
View ArticleAlerts and Notices are not sent to my Teams/Agents
Hello everyone,I am new on OsTicket and I need some help/advice on the problem with Alerts and Notices. My agents are not receiving any alerts and notices on the new tickets, as well as on the ticket...
View ArticleError loading settings. Contact admin.
Good day forum , I installed Ostickets 1.95 on my local server and it worked , but when i moved it to my production server , It gave me the "Error loading settings. Contact admin."Please what could be...
View ArticleHow to add previous messages in ticket reply?
Hi,I want to add all previous messages to a ticket reply by an agent. How can I do this? Please help.My osticket version is 1.9.12.
View ArticleManager Deleted 300+ Tickets...
Is there anyway to recover them, or are they like gone, like Mr. Spock?Thanks
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Ticket view freeze during open a ticket
Hello,when I open a new, old or any ticket the whole page is freezing. But if I change the language back to english the system will work great (current language: German)osticket 1.6 -> 1.9.4Here my...
View ArticleCursor looses focus when using backspace
This is happening at least since the latest 2 versions, so version 1.9.12 and the one before.When I reply to a ticket and make a type and use the backspace to correct it, in 70-80% of the times, the...
View ArticleOnly last part of double last name displayed
Is there any way to display a clients (in some times a name has two words with spaces between them) full last name (Example: Max Von Sydow) only Sydow is displayed in a automated Ticket Response/Reply...
View ArticleDashboard / Statistic not updated after ticket's topic update
Version osTicket (v1.9.15)So there are some closed tickets with incorrect Help Topics.We had to edit each of those tickets and update the correct Help Topics.But the data in the Statistics is not...
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[OSTicket v1.9.12] Help with Tweaks
Hello, we're using OSTicket as a reservations system and this is the current versions we're using:The reason we haven't updated the osTicket version is because we've made a few tweaks ourselfs and it...
View ArticleTicket filters not auto-assigning to correct team
I can't seem to figure this one out. We have ticket filters that are set to auto assign to a particular team depending on location (list). Among 20 locations about 1/2 go to the right team and the...
View ArticleExport "Last Updated" column returns same value as "Date" created column
When I export to .csv, It would be helpfull to get the "Last Updated" column filled with the last updated values instead of the same values as "date" column!Is it a bug that can be fixed quickly?
View ArticleIssies with LDAP plugin
Hi all I have installed the LDAP plugin, but I cannot make the settings stick, or at least it does not appears like they are being saved. When I go back to the settings page it is blank, and I cannot...
View ArticleProblems when upgrading to PHP 7
I initially installed OSTicket on host with PHP 5.6 and everything was terrific.I switched to PHP 7 and when I open up my installation, I get a 500 internal server error.Are there any known issues with...
View ArticleCanned Response Variables
Hi all,I wonder if anyone knows how to create an additional variable similar to the ticket variables you can use.We are trying to implement a feedback system and wanted to pass the closing member of...
View ArticleSame message sending
Hi experts,We are using osTicket (v1.9.14). I have a problem. The same agent message is constantly being sent and also agent has closed the browser after writing the message.Like this:- User :...
View ArticleCan't POST to view ticket details
Hi there, i'm trying to make a call to my osTicket site to view a ticket detail from an external site.I have the ticket number and the e-mail, so I should be able to check the ticket details without...
View ArticleTicket view automatically brings me to end of page when opened
When I click on a ticket number, the ticket page loads, and the browser takes me to the end of the page automatically. It's as if there was an anchor tag (which I couldn't find) and the page is taking...
View ArticleImap fetching
Hello,it's been more than a month that I am not able to configure the email fetching to create tickets. (attached is the issue)I have followed the instructions step by step but yet not succeeded....
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