Since the upgrade to 1.9.12 we came up with an issue.
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We got a e-mail form which sends the mails with Google Apps (verkoop@xxx.nl) to our support mailbox (support@xxx.nl)
The e-mails do have the following from/reply-to settings.
In Osticket we created a filter which sets the reply-to e-mail address if available.
But when the e-mails are gettings inside osticket the name of customer (in this case test1248) is not being used by osticket.
