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Add %{ticket.variables} to mail subject
Hello,My osTicket version:I am trying to add the value of a custom field in the mail subject received by the agent but I obtain the following message:I created a custom form like below:I follow what is...
View ArticleAttachment issue
Hello Team I have installed OS ticket in windows 2008 R2 Iam not able to attach any files from Admin or agent.server details are following.Server InformationosTicket Versionv1.9.12 (19292ad) Upgrade—...
View ArticleBug report (?) New agents all get ''Access denied'' if I create the password...
Hello,I created a few new employees (agents). They all systematically get an Access Denied message on the agent login page.Here's how I created them: Agents > add new agent I fill in the fields and...
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Tasks not working right under IIS [all versions of 1.10rc#]
Is anyone else running IIS (I'm running 8.5) having issues with Tasks losing their css in the new 1.1rc releases?After adding a task:Viewing the ticket seems to be okay. Click ing on Task tab works...
View ArticleEmails only import as headers with no content
After changing from a windows to a Linux server with a version upgrade in the same process - some not all of fetched emails import headers only with no content. User Name (email) & Subject line...
View Articlebug in Ticket::lookup()
when i click on "closed tickets" in our system, it just displays 20 Tickets, doesn't matter which order i choose.i just upgraded to german modified 1.9.11after some reasearch it turned out, that line...
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Issue with username since 1.9.12
Since the upgrade to 1.9.12 we came up with an issue.We got a e-mail form which sends the mails with Google Apps (verkoop@xxx.nl) to our support mailbox (support@xxx.nl)The e-mails do have the...
View ArticleNot Receiving Necessary Alert Notifications
We have a process for requesting user accounts. We're only receiving email notifications for ticket updates under certain conditions but not all that are necessary which is causing tickets to become...
View ArticleDepartament email settings
Hi,I've got one question about email settings.version: v1.10-rc.2I want to disable assignment email alerts but in only at one department.My configuration is:admin panel --> Tickets --> alerts and...
View ArticleBanlist problem
Hi.I have a problem.OSticket wont take some messages from specific email.When i noticed, i tried to answer an old mail mail to the customer i get this message:Email is in banlist! Must be removed...
View Article1.10 RC3
Hi, I've noticed on the download pages rc3 is avalible. However, when we've tried to install this there seems to be php errors. So we're unable to use it. Any ideas? Or was this not ready for public...
View ArticleSynology - setting up crontab
Hello,I've just install the lastst version of osTicket.In order for the system to retrieve the tickets, I'm trying to do it via crontab. I did :edit /etc/crontabAdd the line : */5 * * * * root...
View ArticleWrong time when posting tickets - Again
Some basic info:From OsTicket system:Server InformationosTicket Versionv1.9.14 (8b927a0) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.49PHP Version5.6.22From PHPinfo script:Loaded...
View ArticleHow to raed variable due date from e-mail body?
How to raed variable due date from e-mail body?
View ArticleSorting Issue on ticket number
Hi Everyone,osTicket version 1.9.7PHP Version 5.6While sorting the on ticket number (Closed & Open) it does not sorted out correctly, Some random tickets are displayed in between. Screen shoot is...
View ArticleAssign several tickets to one agent
Is there a way to assign multiple tickets to one agent? If yes, how?
View Article[resolved] Unexpected TCP input disconnect
We updated our exchange server to CU10 overnight. This morning we are getting the following error:At the top left of the page:Invalid login. Check IMAP settingsBelow "Fetching Email via IMAP or...
View ArticleContact info -> add a email confirm fileld and check input is the same of...
Hi,I created a topic in General DIscussion, maybe for receive support i should post here?Please...
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No End-User notification after a mail reply from an agent
Hello,Could someone help me about this:When an agent reply to a ticket by mail, the mail is well added to the ticket thread, but the end user does not receive any notifications that a new message has...
View ArticleCron can not process some mail addresses
Hello,We are usingVersión osTicketv1.9.12 (19292ad)Servidor del Software WebMicrosoft-IIS/7.5Versión MySQL5.7.12Versión PHP5.3.28Since 3 days, when we generate a ticket coming from our domain...
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