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Error on e-mail sending service

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Hello everyone.

I do not know what this error means, but some users open the ticket through the client interface, I get the alert in my email (Access denied. Can you see what is wrong?), however I can not find the ticket in the helpdesk system.

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System logs:

"Failed to send data [SMTP: Invalid response code received from server (code: 452, response: 4.3.1 Insufficient system resources]]"

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I've attached the printscreen with this message below.

Nothing has changed on the server and application (osticket)

Could anyone please help me?

Thank you

Rodrigo P.

OSTicket version:
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