Bug report (?) New agents all get ''Access denied'' if I create the password...
Hello,I created a few new employees (agents). They all systematically get an Access Denied message on the agent login page.Here's how I created them: Agents > add new agent I fill in the fields and...
View ArticlePassword reset URL works badly
When the agent has to ask for a password change, the wrong URL arrives.for example<a...
View ArticleAssigning to agent doesn't unassign from team
osTicket Versionv1.9.11 (c1b5a33) — Up to date Web Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.44PHP Version5.5.9-1ubuntu4.11 If a ticket currently assigned to a team is reassigned to an...
View ArticleRemote Piping
Hi Everybody:i'm installing osticket on my webserver and we have hosted email in other server so we are trying to remote piping.we use a job to execute "cron.php" every minute, but i'm not sure what we...
View ArticleUnable to view newly created ticket
Hi,Version: v1.9.16 (f4a172f)I create ticket, the email gets sent to my gmail, with the link I should be able to open the ticket, without having to verify email or register an account because that's...
View ArticleUser unable to login, Login.php page is empty.
User unable to login, Login.php page is empty. I can login as agent if Browse directly to www.myurl.com/scp install information attached and screenshot of login page attachedThis installation has...
View ArticleosTicket Migration from Windows to Linux Server
Dear All:Looking for guidance on an issue that arose from moving osTicket from a Windows Server to a Linux Server.We are using osTicket v1.9.12 (19292ad) on Apache/Linux with PHP 5.6.35 and mySQL...
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Error on e-mail sending service
Hello everyone.I do not know what this error means, but some users open the ticket through the client interface, I get the alert in my email (Access denied. Can you see what is wrong?), however I can...
View Articleincoming mail cut to the first letter accented
Hello everybody,first post !I have a little issue with incomming mail.incomming emails come through an imap account (office365). It's works but sometime the email is cut to the first letter accented in...
View ArticleNumber of closing ticket is not displaying
I have total 14 tickets in closed folder but that number is not showing next to closed folder.e.g. it is showing 'Closed' instead it should show Closed (14).Any suggestion?Some setting missing at my end?
View ArticleEmail retrieval does not work with Office 365
Hi, I've been using Osticket for two year with no issues, but we are moving our mail infraestructure to Office 365. I am trying set up the email using different configurations but it does not work. I...
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I cannot login anymore
I was using OST for about an year without any problem. BUT after a PHP server reconfiguration my OST stopped working. I cannot login anymore.I am sure that the following code line ...<p>Copyright...
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Ticket Searches - Partial text matches?
I'm finding since moving from osticket 1.7 up to 1.9.8.1 the way ticket searches work has changed so that it doesn't match any partial words? I'm not sure if this is intended or a bug\configuration...
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Font not woking when import from ADs
Hi Guys,I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.When I goto phpmyadmin to see what...
View ArticleHTTP 500 error when performing advanced search with Created On date
osTicket Version v1.10.1Web Server Software Microsoft-IIS/10.0MySQL Version 5.5.45PHP Version 5.6.31When doing an Advanced Ticket Search and selecting Created on and any date, I get an HTTP 500 error...
View ArticleForm fields
Hi,I have installed ostick 1.11 and I have a problem with form fields. I'm setting some fields as not visible to agents but for some reason I'm still seeing the field when an agent creates a new...
View ArticleIOException: Unable to read resource content
I have been getting the following error on and off for the past two days since we changed from database to file storage using the available plug-in:subject of email: IOException: Unable to read...
View Articlehttp passthru
Could someone explain to me how HTTP Passthru is supposed to work? Maybe my expectations are not correct. I have ldap enabled, which does work. I was expecting to see the user not prompted to login if...
View Articleregex problem/question
Trying to make a regex filter that matches a list of help topic IDs (I know, you can specify the team assignment on the help topic, but humor me here...) and a regex string that works in builders does...
View ArticleFLAG e-mail as answered on IMAP SERVER
Hi there, i setted os Ticket globally and it's working well. But i setted the IMAP server because i can see the flag ANSWERED from my mail client.The problem is that if i answer to a ticket it's not...
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