When a user submits a ticket, I get an email notification with some basic information about the ticket.
"A request for support has been created and assigned #870323. A representative will follow-up with you as soon as possible. You can view this ticket's progress online."
Is it possible to get a priority to be shown in this email?
Thanks
"A request for support has been created and assigned #870323. A representative will follow-up with you as soon as possible. You can view this ticket's progress online."
Is it possible to get a priority to be shown in this email?
Thanks