404 Error when refreshing tickets
When I click to refresh the tickets, it throws a 404 error. Oddly there seems to be another level of directory added to the URL, which is causing the fault. Here's the end of the refresh request URL:...
View ArticleSlow Sending - Ticket email info table?
Hello,I have a (hopefully) easy question.Every time I would send an email out via the ticket system, it would try to write to ticket_email_info with the following query:SELECT email_mid, headers FROM...
View Article[Resolved] How to apply status Archived or Cancelled
Hi,from an open or closed ticket I can see Archived and Deleted status are not available but I see this two status exist on Manage, List, Ticket Statues.How to apply that statues?Thanks.
View ArticleVery very very slow...
osTicket Version- v1.9.4Server Software- Microsoft-IIS/7.5PHP Version -5.4.9MySQL Version - 5.6.16Database Space Used - 303.36 MiBDatabase Space for Attachments -0.00 MiBi have using "Attachments on...
View Article[resolved] Blank White box for all Popups
New install of 1.9.14 Everytime I hover over "?" the help / tip pop up block comes up blank.Just a white box. I am also getting a blank pop error box on trying to delete a closed ticket. Not sure if...
View ArticleCreate ticket from e-mail
Hi, I really hope someone answers this query of mine. I set up osTicket (v1.9.14) and email is working fine.OsTicket system is able to send email/alerts to clients and the admin after tickets are...
View ArticleCan't find where the STMP account is being chosen
I'm trying to find where the setting that's choosing the SMTP account is.The default is set how I want.The department is set to use the default.Mails are still going out of the wrong account. Where...
View ArticleEmailing Ticket assignment error
Hi guys,have you come across an issue whereby a user emails a ticket to Osticket and for some reason the email is fetched but not logged in the open tickets.The mail handler is Gmail, and the domain is...
View ArticleEmergency priority gets sent to specific email address
Hello everyone,If an emergency priority ticket gets created is it possible to have an email go out to a specific email address (emergency@example.com)?This email address should only receive emails if...
View ArticleHaving priority shown in email notification
When a user submits a ticket, I get an email notification with some basic information about the ticket."A request for support has been created and assigned #870323. A representative will follow-up with...
View ArticleAdding more to a form field
Hey, i have gotten stuck while adding form fields.When i try to edit an existing form field i am not allowed to ad more field, not when i create a new form either.How come?
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Auto-reply to customer which is not registered on the system and which send...
Hello,I am using below osTicket version:I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email support@domain.comIf...
View ArticleHide agent web identity
Hi, in osTicket settings, see options to mask the identity of the agent, but via web see the default name.I tried to change default name in the profile, but don't work.
View ArticleosTicket send an email to support only after login to the portal
Osticket send mails only after login to the webinterface!I setup the crontab: 1. crontab -e 2. */5 * * * * root /usr/bin/php /var/www/html/osticket/api/cron.php But it didn't work. Please...
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Default Comments in Transfer
Hi, I'm trying to set default values to transfer a ticket.If no comments, in the email the var is empty.I found this code, but I can not set a default value.function getFields() { if...
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Google Apps Legacy Account: Failed to connect to ssl://smtp.gmail.com:587...
Hello Friends,I have googled too much and tried all the options what ever I can get over these Net-World.I need to rectify the issue of setting up SMTP for my Google Apps Legacy Account [Free...
View Article[resolved] creating new TASK description is not included
OsTicket 1.10.rc3.When I am creating new task and put description. After confirm - task is created but without description.
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"Valid CSRF Token Required" after Migration to new server
Hi All,Recently I have moved my OSTicket to new server:1. All files have been physically copied 1 to 1 from old to new location2. Data base have been exported as .sql file and imported on new server...
View ArticleEmails only import as headers with no content
After changing from a windows to a Linux server with a version upgrade in the same process - some not all of fetched emails import headers only with no content. User Name (email) & Subject line...
View ArticleMaking email address optional for Staff opened tickets?
Is it possible to make the email address optional for Staff opened tickets? We will be getting some tickets over the phone, but some people don't have an email address or they don't want to tell us...
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