I experienced a bug which was produced, most probably, by an old version of osTicket.
Having installed version 1.9.8, my clients submited several issues, but when I tried to open them, I cannot see anything after issue subject.
Upgrading the system to the version 1.10 RC3 didn't solve the problem.
I installed the copy of the system on my local computer and started the debug session and find out that there is a bug as follows:
\include\class.ticket.php file, line 568 time-to-time creates an error as follows: call to a member function getDesc() on string. So, after the code review I made a bug fix as follows:
The code before the fix:
Hope such a fix can make the system more stable.
Thx. Vlad.
Having installed version 1.9.8, my clients submited several issues, but when I tried to open them, I cannot see anything after issue subject.
Upgrading the system to the version 1.10 RC3 didn't solve the problem.
I installed the copy of the system on my local computer and started the debug session and find out that there is a bug as follows:
\include\class.ticket.php file, line 568 time-to-time creates an error as follows: call to a member function getDesc() on string. So, after the code review I made a bug fix as follows:
The code before the fix:
function getPriority() {
if (($a = $this->_answers['priority']) && ($b = $a->getValue()))
if(method_exists($b, 'getDesc'))
return '';
}
and the code after the fix:if (($a = $this->_answers['priority']) && ($b = $a->getValue()))
if(method_exists($b, 'getDesc'))
return '';
}
function getPriority() {
if (($a = $this->_answers['priority']) && ($b = $a->getValue())) {
if(method_exists($b, 'getDesc'))
return $b->getDesc();
else
return (string)$b;
}
return '';
}
if (($a = $this->_answers['priority']) && ($b = $a->getValue())) {
if(method_exists($b, 'getDesc'))
return $b->getDesc();
else
return (string)$b;
}
return '';
}
Hope such a fix can make the system more stable.
Thx. Vlad.
