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Font not woking when import from ADs
Hi Guys,I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.When I goto phpmyadmin to see what...
View ArticleError when creating & opening a task. rc3 QuerySet::findFirst()
Hi,When I attempt to create a task and opening a task, errors are getting.when creating a task, i see these errors: PHP Fatal error: Call to undefined method QuerySet::findFirst() in...
View ArticleClose at startup
Hi,When I creating new ticket by operator this ticket is closed - why?What I have to change to make this new open?
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
View ArticleAgents can select each department if they create a new ticket
I am using osTicket-v1.9.14. I am wondering: Agents can select each department if they create a new ticket. Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.All...
View ArticleSlow Page Loading on Fresh Install
Mail Sending: SMTPMail Fetching: IMAP + SSLPHP Version: v5.6Operating System: Server 2012 R2Staff Side of UI.Location: all pagesHi All,I haven't even rolled out the helpdesk yet, but it seems to be...
View ArticleClaim on response
We recently installed V1.9.14. During testing we have noticed that when you reply to a new ticket it does not assign that ticket to the agent. We do have it marked in the ticket settings &...
View ArticleSome emails are left on inbox without creating tickets
Hi,Because of the increased number of service inquiries we recently had to switch our email hosting service to rackspace (IMAP/SMTP). However after the migration some emails are left on the inbox...
View ArticleHow to insert attachments to agent assignment notice?
Hi Guys,Can somebody please give me a clue on how to insert attachments of original email to agent assignment ticket notice email?.I tried following variables but nothing...
View ArticleCan set the past date and time in due day?
osTicket Version : 1.9.12Since our support team need to make a record on system, even the case has been finish. We need take a record the day should be accurately. But we can't set the due date in the...
View ArticleEmail loop detected
Hi,On every cron call following error is being logged (V1.9.14). Can anybody give me a clue to find the email/s associated with the loop.It appears as though is being used as a forwarded or fetched...
View Articlev1.10 New Ticket
I just installed the official v1.10 release and it's pretty much the default configuration, other than location specific details it's still at all it's defaults. When I select the create new...
View ArticleHow to Clean your Database
osTicket (v1.9.8.1)My osTicket database is 350mb and I would like to delete all tickets or attachments from the database.I have deleted the tickets, using the agent portal, but the database filesize...
View ArticleCall to undefined method ThreadBody::clean() in tickets.php
Info that you guys will need is below!Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for...
View ArticleE-mail not working? 500 ERR_EMPTY_RESPONSE
Ive installed OST on a local machine with xampp and everything worked fine. I've used IMAP to poll e-mail from a google account and it worked flawless. This was just a regular windows machine with no...
View ArticlePost Reply = 30 seconds of waiting
Hi.For some reason it has begun taking aproximately 30seconds to post a ticket reply from our control panel.The same goes for new ticket creations through the control panel.At most times it takes 30...
View Article[resolved] OsTicket 1.10 how edit text in the login.php page?
Hi,I can remember inside the OsTicket admin panel was possibile to edit text showed in the login.php page but I cannot find anymore where edit this. Under pages on OsTicket cannot find that page.I want...
View Article1.9.13 Error when inputting non US email addresses (Well at least Australian...
Hi..I'm in Australia.When I'm testing the mail settings under Settings/Email/Diagnostic when I put in my Australian formatted email address (fred.bloggs@company.com.au) the valid email address...
View Articlev1.10 - Attachment handling
Hi there,we've been testing the new release and had a couple of issues regarding attachment handling:When you open a ticket and click on any attachment the way osticket behaves is different across...
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