OSTicket been working well for more than 1 year.. Sudden Error
Hi guys,I've been using OSTicket for my company for well more than1 year with no issues.With no changes made, I am suddenly getting this email error message:osTicket is having trouble fetching emails...
View ArticleProblem with email setup
I am very new here and start playing with selfhosted OsTicket today. During email setup, I am having problem in "Sending Email via SMTP". Below is my setup:Hostname: rhw9009.star1.nesdis.noaa.govPort...
View ArticleTickets reopened by email are assigned to nobody
Hi, we are testing osTicket for our company and almost everything is ok, except one bug (or maybe feature :) ).When agent closes ticket (that was assigned to him) - he can still view this ticket and it...
View ArticleLDAP users access denied
Hello, I recently installed the AD/LDAP Plugin and am having trouble authenticating users. Staff/Admin are able to authenticate via AD/LDAP just fine, but regular users always receive an 'Access...
View Articleautomatic answers vom osTicket get lost
I'm using osTicket v1.9.12 with german language to automaticly answering request for a holiday home. For that I'm using the ticket filter with Canned Response.I'm now detected that in some cases the...
View ArticleEscaping < >
Hello,recently I've noticed weird behavior - I wanted to instruct customer to press combination of keys. I putted keys in a "less than" "more than" brackets - it seems like those signs are not...
View ArticleError attachment before migration server
HelloI recently completed a complete migration of my osticket system to another server and another domain nameAfter uploading the files and retrieving the BBDD, review the settings and put the new...
View ArticleThe theme is not working anymore
Hello,After migrate in the version 1.9.15, my theme for osTicket client doesn't work.Please can you help me ?Thank you.
View ArticleHow to have a ticket filter time based
I cant find a ticket filter whereby after a certain time period, I am able to assign new tickets to a different department.For example, business hours it'll send to it-support@domain.com, after...
View Article10.rc3 DB Error #1062
Hello,v1.10-rc.3 (907ec36) MariaDB 10.0.27PHP 5.6.24-0+deb8u1time to time agent unable to login, in log such errors, helps only clear "sessions" table in db...[INSERT INTO `ost_session` SET...
View Article1.9.14 to 1.9.10 install help
I have upgraded to 1.9.10 from 1.9.14 and am getting this error html/ticket/include/class.plugin.php on line 555I took osticket offline, uploaded files and now cannot get system back.Am running firefox...
View ArticleWhite screen after upgrading 1.9.12 installation from Ubuntu 14.04 LTS to...
I have (had) a working installation 1.9.12 installation that I had extensively customized, so I'd rather not just reinstall. What triggered the error was upgrading my server from Ubuntu 14.04 LTS to...
View ArticleProblems with passthru plugin once user is authenticated
Hi all,OSTicket version : 1.9.13PHP 5.4.16 (cli) (built: Nov 6 2016 00:29:02) Server version: Apache/2.4.6 (CentOS)CentOS Linux release 7.3.1611 (Core) I have installed the phar passthru file and...
View ArticleCursor looses focus when using backspace
This is happening at least since the latest 2 versions, so version 1.9.12 and the one before.When I reply to a ticket and make a type and use the backspace to correct it, in 70-80% of the times, the...
View ArticleIssue with Forms
Good Morning,I would like to start off by saying I am not an experienced web developer. I just tried getting a support site up for something that is a hobby but I am having issues with it on the user...
View ArticleRedirect to Homepage after Ticket Submission or Reply
When someone fills out our support request form or when I reply from the Admin form, the message does not go through and it gets redirected to the homepage.Seems to mostly happen when I create...
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Verification message uses only last name
Can anyone tell me what I am doing wrong?I have configured OSTicket and I am now testing it. But when I place a test ticket, the confirmation message that comes up on the browser lists only my last...
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osTicket Default Template (HTML) (System Default) returns NO NAME
(Note: thank you all for the prompt responses -- this is the best support I've received and it isn't even paid!)I am getting the osTicket Default Template (HTML) (System Default) e-mail after...
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How do I get a ticket number on the browser verification message?
I have configured OSTicket and I have an issue when testing:As you can see in the screen capture, the ticket number does not print in the verification message after a ticket is entered. Is there a way...
View ArticleUsers are not receiving any alerts
Hi, I use version 1.9 and since I already enabled all the alerts and email-settings so theoretically my useres schould receive alerts on the progress of their ticket. I noticed two things:1. When a new...
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