schedule
as I can put the schedule only for my region, in this case Cap Verd(Cabo Verde) ?
View ArticleMail Processing Exception: Error(s): Array ( [topicId] => Invalid help topic...
Informazioni sul serverVersione osTicketv1.9.12 (19292ad)Web Server SoftwareApache/2.4.7 (Ubuntu)Versione MySQL5.5.57Versione PHP5.5.9-1ubuntu4.22Pack installatiitaliano (Italia) — it_IT...
View ArticleDefault email template can't be edited
Hi All,Im having problems with the email template.I want to remove the osTicket image in the email template. tried to remove via control panel and editing the source code but can't remove it.Appreciate...
View ArticleSome email not creating tickets
Hello Helpful People!We currently are using osTicket to retrieve email from a dedicated inbox. It's been working great for the past several months and haven't had many problems until now. We noticed...
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Square like character when print ticket as PDF
When i'm trying to print my ticket as PDF i get this weird square all over the pages. But if i copy that square into another text editor like Notepad then it showed up just fine. That text is in thai...
View ArticleAdmin is not able to perform delete operations
Hey,When I installed the the OsTicket version 1.9 on my linux server it was working nice and fine,but all of a sudden the admin user is unable to delete anything like users, staffs, tickets etc.
View ArticleCan department signatures contain ticket variables
Can department signatures contain ticket variables, such as something like belowSupport Department,A reminder, your ticket is currently: %{ticket.status}
View ArticleEmail trouble after server migration
I’ve migrated ourOsticket v1.9.12 from a dedicated Ubuntu 14.04 server to FreeBSD 11.1and I am not able to send or receive emails.server info: https://imgur.com/a/JP9YD Sending: When sending a...
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Font not woking when import from ADs
Hi Guys,I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.When I goto phpmyadmin to see what...
View ArticleOrganisation Super User
Is there any way for an end user who has been assigned to an organisation to become a "super user" to allow them to access all tickets logged for their organisation
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Not search in the Cyrillic
Hi!The system does not search for the base in the Cyrillic.What to do?
View ArticleSlow Performance when saving tickets. v1.9.12
Hello everyone,I am having the following issue when creating a new ticket or updating an existing one It takes a long time for the system to be updated.Currently I am running osTicket v1.9.12 PHP...
View ArticleCSRF TOKEN VALIDATION ERROR AND SESSION VARIABLES
Hello OSTICKET TEAM,I am using version 1.9.4. I am having problem in login in internet explorer. The csrf token validation not working in ie and the session variables are also unavailable after http...
View ArticleIssue upgrading from 1.9.16 to 1.10.1
Hello all,I have really bad problems with upgrading from 1.9.16 to 1.10.1.I have running a LAMP-Server (Linux, Apache, MySQL, PHP) with the following version:osTicket Version v1.9.16 (f4a172f) Web...
View ArticleFile Upload Not Working
Having an issue with OSTicket v1.9.12. Can't seem to upload any kind of file when opening a ticket. This is only on IE11. Tested in Chrome and it works with no issues however I need this to work in...
View ArticleFile migration error on 1.9.9
Just caught the error below and now php manage.php file migrate --backend D --to F won't run (PHP Fatal error: Call to a member function logError() on a non-object in...
View Articlerecipient.ticket_link - Only working half the time
Hi.The recipient.ticket_link is not working properly.The link sends the end user to the correct ticket only half the time, the other half the user is sent to the login screen.The odd part is: This is...
View ArticleStaff session expires after 10-15minutes, once a day
Hi.Now the time has come that this annoyance has lead me to post here, in hope of getting in resolved.One time each day, usually between 8 and 8:30 in the morning, always 10-15minutes after initial...
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Can't upload attachments from UI
Hi,We're running osTicket 1.9.4 on our VPS (managed through cPanel and WHM) and we're having trouble uploading ticket attachments from the UI. Trying to send them as email attachments works...
View ArticleEmail reply not appear inside osTicket system
Hello,I am not sure if this feature is available or not. But I am facing a problem. Here I am explaining by example:1. User create a ticket.2. I am staff member and I receive email and also I can see...
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