invalid redirection setup on install - SOLUTION
a logn time (as many issues) bug now solved when real path are away of root web server: https://github.com/osTicket/osTicket/issues/1296 of course "developers" (what?) dont know what are a "aliasing"...
View Article500 Internal server error after installation
Hi All,Just did a fresh install of osTicket v1.9.1 and had no issues during the process. However, when I try to login to the admin panel (or raise a new ticket) I get a 500 internal server error with...
View ArticleOther Resources Column
Hi all - I've been attempting to configure osTicket but I have no ideas how to access the "Other Resources" right column on the home page of the knowledge base. Any ideas?
View Articleauthentication failure [SMTP: STARTTLS failed (code: 220, response: TLS go...
Hello there;When Completing E-Mail Configuration "Authentication Required" Part Selected Yes . I am receiving an Error Message as below.authentication failure [SMTP: STARTTLS failed (code: 220,...
View ArticleTime Saving in Database is wrong
Hello I have two osTicket apps running on different sever. Same code, but they are saving different timestamps. App A is saving in GMT and App B is saving in my local timezone CST. I tried to change...
View ArticleIssue with email fetching.
Hi General info:osTicket Version: v1.9.14 (8b927a0)Web Server Software: Microsoft-IIS/8.5MySQL Version: 10.0.14PHP Version: 7.0.15I keep getting this error message see attach picture, I use the same...
View ArticleAttachments in API
Hi has anyone managed to send attachments using the API ? I've used ntozier's example code. But trying to attach a txt file, the newly created ticket's thread shows a "File Import Error", "Unable to...
View ArticleEmail loop detected
Hi,On every cron call following error is being logged (V1.9.14). Can anybody give me a clue to find the email/s associated with the loop.It appears as though is being used as a forwarded or fetched...
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New ticket can't include attachment
At first we could attach files but a few days later we were having problems attaching files to new tickets. We do not know the problem since there are no error message. The only time we could attach...
View ArticleMark as answered = Stuff
Hi, old version of my forum entry: http://osticket.com/forum/discussion/77856/resolved-mark-as-answered-stuff#latest Internal note => Mark as answered is not possible anymore in 1.9.4 for stuff ?...
View ArticleTicket view automatically brings me to end of page when opened
When I click on a ticket number, the ticket page loads, and the browser takes me to the end of the page automatically. It's as if there was an anchor tag (which I couldn't find) and the page is taking...
View ArticleInclude Internal Notes in API Ticket
I need to be able to pass user information as an internal note in an API created ticket. So far I have the following code which will send a ticket but will not pass the internal note or the phone...
View Articleauto-response not sent to one organization (others are OK)
Hello,As in the subject - we have a problem that osticket 1.9.12 is not sending auto-response to one of our customers. There is no log on e-mail server regarding an attempt to send auto-response. Every...
View ArticleAlert Box upon Creating New Ticket
How do I set a confirm box when a user wants to create a ticket?Whereby when a user clicks submit form, the system prompts a message as the follow:-"Are you sure you want to create trouble ticket?"...
View ArticleStaff can not attach multiple response attachments
The user staff when responding to the tickets is not possible to attach several response files only allows a single response attachment. The osTicket version (v1.9.14) is being used
View ArticleURL under link change the variable and doesn't work
Hi again crew!I'm working with this distribution:- CentOS 7.5- PHP 5.6- MariaDB 5.5: InnoDB- Osticket 1.9.9- Language Pack: Spanish- No Mods.I have a issue like...
View ArticleSquare and ???? @@@ weird Char When Ticket Created From Replying Email
Hi,Can you help me with this issue.When Ticket Created From Replying Email (email has table), the ticket always shown weird char like square, question mark, @, etc. (see attachment).Please help...
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No notifications when end user updates/responds from the OSTicket web portal...
So my issue is when one of my end users access and respond to their ticket from the osticket web portal we do not receive notifications of it. When my end users respond via email it is working...
View ArticleOsticket suddelny give Error 500
Hi everybody,I using ostciekt since 2014, on version 1.9 - today I get: 500 Internal Error The server encountered an internal error and could not complete your request.i dont have access to apache and...
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