Auto Assignment Tickets
Hi,I've an issue with OSTicket that's not doing the auto-assignment to an Agent our a Team, with filter created.I've the v1.9.12 on my production Ticket system, but I try the last release v1.9.14 on a...
View ArticleProblem creating scheduled automatic ticket
I am following this walkthrough to create a scheduled quarterly ticket:http://smart-itc.com.au/osticket-automatic-scheduled-tickets/I am running OSTicket 1.9.3I have created the .php file but I cannot...
View ArticleUndeliverable: New Message Alert
Whenever I receive a ticket I get this ticket titled "Undeliverable: New Message Alert - then the name of whoever sent it" the email content is attached, labeled "Email Pic"I just recently took over...
View ArticleLinks to a local folder not working
Hi all,we use osTicket 1.9.14 in our Company and we have issues with the FAQ.Somehow, links to a lokal Folder work at one time and another time they won't. It's really strange.If I add a link with...
View ArticleTicket filter help. Not working as desired.
This is my first question in the forum.I am using the latest version of OST, 1.9.14.I have a problem with OSTicket and its Ticket filter option.The following is what I set in the filter 1 and filter...
View ArticleResponse by email - no notification to client and only an internal notice
Hi,if an agent answers a ticket by email, his response only is an internal notice in the system (latest version 1.9.14) and the "customer" doesnt receive this answer by email, doesnt get any...
View ArticleDB Error #1142
We have migration to new server and osTicket upgrade from 1.9.12 to 1.9.14Currently we get errror message like below.Any help in solving the problem would be greatly appreciated.I get this error...
View ArticleNew message alert emails not being sent
Hi guys,I'm using v1.10-rc.3 (907ec36) and only updated from 1.10-rc.2 recently, but since updating I am no longer getting new message email alerts, I am getting other emails from the system so emails...
View ArticleTicket Filters...
I believe that i read in a past post that ticket filters including the help topic was not working correctly in 1.9.4. I have two ticket filters that check the help topic and building location. All...
View ArticleIncorrect (and same) email being used for all ticket notifications?
Hi all,I had OST 1.9.14 set up a few weeks ago. We had other projects come up, but now we're ready to start beta testing the system internally and working out what we need to customize. However, my...
View ArticleHide Users from specific Agents
I would like to hide usres from agents - Agents mean one client who will have an access to our OS Ticket ..Can I do this ? I would be verry grateful if you can help me with thatMartin
View ArticleStuck Long MySQL search queries
HelloOccasionally, I notice that osticket fails to fetch emails and responds slowly. The only resolution is to reboot the server. What I have noticed:- running top, mysqld is taking all the CPU-...
View Articleno me sirve el parche de idioma español
Buenos tardesinstalo el parche de idioma español hay una Funciona mí, Cuando lo agrego la pagina se pone en blanco, y elimino el parche y de nuevo se restaura.Me pueden Ayudar por favor.Tengo la...
View ArticleBlank pages - No way to access to the system
Hi,we closed the office at the beginning of the month and today our ticket system no longer works.Nothing has been done during the office closure, no updates, no access to the system, no new tickets....
View ArticleosTicket (v1.9.8.1) - LDAP Lookup Problem
Hello all --I've spent about 3 days now trying to resolve this issue on a secondary deployment of OSTicket, but I've hit a wall. OsTicket: 1.9.8.1Linux/CentOSPHP Version: 5.3.29Apache/2.2.29 (Unix)I've...
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
View Articlesearching tickets
Hi all,used version: 1.9.12I have some issues concerning the serach function:- it seems that it is searched for whole keywords and not for substrings. Is that true?- it seems that only keywords of a...
View ArticleHow to insert attachments to agent assignment notice?
Hi Guys,Can somebody please give me a clue on how to insert attachments of original email to agent assignment ticket notice email?.I tried following variables but nothing...
View Articlesymbol cutting message
Hello,One e-mail consisted of a character that broke the message. The message was written to db only to this character. I have also checked the db, the rest is not there, so it is not display problem....
View ArticleImages are corrupted
Hello,I'm having an issue with trying to open images, they seem to be corrupted. I download the image from he ticket, but I can't open it.Server InformationosTicket Versionv1.10-rc.2 (231f11e)...
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