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osTicket v1.10-RC.2 always log out when reply a ticket
Hi, i am trying to use osticket v1.10-rc.2 everything fine but when reply to a ticket is always log out and go to login page.please check screenshot after post reply..Any help would be much...
View ArticleRC10.2 Customer ticket list page
There used to be a page for a customer to see all their tickets when they logged in with one ticket's information. Will that be making a return or does it need to be turned on somewhere?
View ArticleUnable to delete End User from the Agent Panel
Hi,We are using the Osticket version 1.9.14. We are unable to delete any end users from the Agent/Staff panel.The message says "Unable to Manage any of the end Users".How do we delete end users from...
View ArticleActivation email not going out to the end users
Hi We are using the Os ticket version 1.9.14 and trying to register end users from the staff panel.But the end users are not receiving the account activation email. How do we solve it?Regards,Mukesh Beri
View ArticleHow can we register multiple users in one go
Hi,We are using OsTicket 1.9.14 and want to register about 500 users in one go. We know we can upload a CSV file to import users but that is not sending out an activation email to the users.How do we...
View ArticleUpdate from osTicket v1.10-RC.2 to RC.3
O noticed there was RC 3 tried to install it but got a blank page after upgrading. Suggestions?
View ArticleUnable To Configure Email with Office 365
Hi All,My OS Ticket (1.9.14) is hosted by Network Solutions. I've tried to configure POP/IMAP and SMTP, unsuccessfully. I've tried PHP 5.3, 5.4 and am currently on 5.6. I haven't tried 7.0 because I...
View ArticleGmail issues with POP/IMAP and SMTP
Hello, I've browsed these forums and elsewhere online extensively and tried about every solution I could find and I'm still experiencing issues with Gmail's configuration. I'm running OS Ticket...
View ArticleHow can we see the name of the department on the tickets page?
Our staff is accessing the page of tickets and the only column that appears is ticketdatesubjectpriorityfromassigned tohow do we add a column of department on this page. It used to be there in your...
View Articlegetting html tags while creating new ticket through API
When i am posting new ticket through json API parse i am getting the html tags also in the message option. What i am actually trying to do is, I have created a form which take value of client name,...
View ArticleImport Users will overwrite existing Users
I'm on OST v1.9.8We already have some Users in the OST.When we use the Copy & Paste function of "Import Users", found that duplicate Users will always overwrite the existing ones in OST.Is there an...
View ArticleTicket Filters...
I believe that i read in a past post that ticket filters including the help topic was not working correctly in 1.9.4. I have two ticket filters that check the help topic and building location. All...
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osTicket 1.10 - Attachments require login when viewing the KB from client side
Hi all,I have a strange issue which I cannot solve, therefore asking here.We are using the KB on the client side to provide information and attachments to end users. However when I attach a file to a...
View ArticleDescription not visible in rc v1.10-rc.3
Is this a common problem that the inserted description in the tasks is not visible?
View Articlev1.10rc3 hide teams when staff is not a member
Hi,i've install osticket 1.10rc3. In version 1.9.14 it was possible that a staff can't see the team where he is no member. Now he can assign a ticket to all existing teams. Can you customize the...
View ArticleImport Users using CSV over 2467 users will fail
I'm on OST 1.9.8.We try to import users of mass quantity.In our trial, our CSV contains over 5000 user records.Tried 3 times, it always fail at the same point, only 2467 users are imported, the rest...
View ArticleNew ticket with same name but other number is no allowed
Hi everyone ,When someone open a new ticket, there is a 3 fields that you have to fill no metter what : NAME, Phone , Email. But there is a problem with it .The next time the same person want to open a...
View ArticleSeeing identical pages on /open.php & /view.php
Hi all,I'm having some trouble figuring out this one. We're in the process of setting up/configuring osTicket for our customer department (as a trial). All looks fine, except for the pages on...
View ArticleosTicket not fatching emails (v1.9.14)
Hi,Need help,Recently i have installed osTicket (v1.9.14) on ubuntu 14.04 ,after installing successfully osticket i am able to send mail from this tool but when i am trying to send mail from web to...
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