MySQL Crashes Frequently

August 10, 2018, 10:04 pm

≫ Next: Upgrade 1.9.15 to 1.10 error

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I'm beginning to see the following 2-3 times per day.

Unable to connect to the database -Can't connect to local MySQL server through socket
'/var/lib/mysql/mysql.sock' (111)

During this time, mysql logs show following:

[root@osticket ~]# tail -f /var/log/mysqld.log

InnoDB: the log sequence number in the ib_logfiles!

180811 10:27:14 InnoDB: Database was not shut down normally!

InnoDB: Starting crash recovery.

InnoDB: Reading tablespace information from the .ibd files...

InnoDB: Restoring possible half-written data pages from the doublewrite

InnoDB: buffer...

180811 10:27:15 InnoDB: Started; log sequence number 0 2840103775

180811 10:27:15 [Note] Event Scheduler: Loaded 0 events

180811 10:27:15 [Note] /usr/libexec/mysqld: ready for connections.

Version: '5.1.73' socket: '/var/lib/mysql/mysql.sock' port: 3306 Source distribution

I had recently checked mysql using the below command, a few open tables were found & nothing else.

mysqlcheck -o ost -p

Please help!!

Thanks

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Courier; color: #dafeef; background-color: #000000}
span.s1 {font-variant-ligatures: no-common-ligatures}

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Upgrade 1.9.15 to 1.10 error

July 3, 2017, 1:33 pm

≫ Next: Error? Bug? Installation Error?

≪ Previous: MySQL Crashes Frequently

PHP: 5.5 (ost v1.10 upgrade summary says its compatible)
OS: Ubuntu 14.04 LTS
MySQL: 5.7

I'm getting:
[SELECT A1.* FROM `ost_translation` A1 WHERE (A1.`lang` = 'en_US' AND
A1.`type` = 'phrase')] Table 'ost_database.ost_translation' doesn't
exist
This error repeats 7 times and then the upgrade script stops.

If I click to upgrade again, I get other errors similar to this:
[INSERT INTO `ost_role` SET `flags` = 1, `name` = 'Administradores
Role', `notes` = 'Administradores', `created` = NOW(), `permissions` =
'{\"ticket.create\":1, \"ticket.edit\":1, \"ticket.assign\":1,
\"ticket.transfer\":1, \"ticket.reply\":1, \"ticket.close\":1,
\"ticket.delete\":1, \"task.create\":1, \"task.edit\":1,
\"task.assign\":1, \"task.transfer\":1, \"task.reply\":1,
\"task.close\":1, \"task.delete\":1, \"canned.manage\":1,
\"emails.banlist\":1}', `updated` = NOW()] Duplicate entry
'Administradores Role' for key 'name'

And if I keep clicking to upgrade I always get different errors over and over until it quits to a screen saying "Upgrade Aborted"

I tried truncating ost_role table, pre-creating ost_translation, but I always get a new error about some table already created or non-existence table errors. I could do a manual upgrade but I don't know how to do it.

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Error? Bug? Installation Error?

August 20, 2018, 8:13 am

≫ Next: Email Problem

≪ Previous: Upgrade 1.9.15 to 1.10 error

Hi all,

I'm new to OSTicket. I've installed new osticket server in our network. I've installed it under debian package. All went well, as well as setup of admin. However, there is a blank page that appears when I want to do something. i.e Delete my test ticket, change status to close, manage account and etc. Please see the link.

https://www.dropbox.com/s/tdjky9evr3py0tq/OSTICKET.PNG?dl=0

TIA!

Woodie

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Email Problem

August 23, 2018, 8:27 am

≫ Next: DB-Error after try to use advanced search

≪ Previous: Error? Bug? Installation Error?

OS: Debian

W.S: Apache2

PHP Version: PHP7

Mail Server: Exchange Server

My setup with our osticket was good and running in our domain. I've tried sending a diagnostic email to some email addresses (run by our mail server) and tried adding users from different email addresses. It's just strange because when I tried to send a diagnostic email and register as a user using our email on our domain it users/client does not receive any emails or notification from our osticket server.

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DB-Error after try to use advanced search

August 27, 2018, 5:45 am

≫ Next: Stylesheet not working after post request

≪ Previous: Email Problem

I tried to use the advanced search function.
I have not done anything essential.
Suddenly I get this database error.

I can not do anything anymore.
No matter which site I call, I always get this error.

What can I do ?

Fatal error: Uncaught exception 'InconsistentModelException'
with message 'Unable to prepare query: SELECT COUNT(*) FROM (SELECT
A1.`ticket_id` FROM `OC1_ticket` A1 WHERE ) __' in
/var/www/XXXXXXXX/include/class.orm.php:3134
Stack trace:
#0
/var/www/XXXXXXXX/include/class.orm.php(3189):
MySqlExecutor->execute()
#1
/var/www/XXXXXXXX/include/class.orm.php(2644):
MySqlExecutor->getRow()
#2
/var/www/vhosts/XXXXXXXX/include/class.orm.php(1193):
MySqlCompiler->compileCount(Object(QuerySet))
#3
/var/www/XXXXXXXX/scp/tickets.php(525):
QuerySet->count()
#4
/var/www/XXXXXXXX/scp/index.php(28):
require('/var/www/vhosts...')
#5 {main}
thrown in /var/www/vhosts/XXXXXXXX/include/class.orm.php on line 3134

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Stylesheet not working after post request

June 18, 2014, 2:26 am

≫ Next: Problem with cron.php

≪ Previous: DB-Error after try to use advanced search

Sometimes after a post request the page returned doesn't shows the stylesheet. Only the html appears. (it also happens occasionally on a normal request)

In the console I get the following error:

Uncaught ReferenceError: $ is not defined

After a few refreshes the page displays normal.

What could be the problem of this? I think it might have to do something with the cache?

Hope someone has encountered and solved this problem before?

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Problem with cron.php

September 20, 2018, 9:52 am

≫ Next: Export "Last Updated" column returns same value as "Date" created column

≪ Previous: Stylesheet not working after post request

We started not receiving tickets, so I ran cron.php from the command line

/usr/bin/php /var/www/html/api/cron.php

PHP Fatal error: Uncaught Error: Class name must be a valid object or a string in /var/www/html/include/class.forms.php:1018

Stack trace:

#0 /var/www/html/include/class.dynamic_forms.php(599): FormField->getImpl(Object(DynamicFormField))

#1 /var/www/html/include/class.dynamic_forms.php(76): DynamicFormField->__call('getImpl', Array)

#2 /var/www/html/include/class.dynamic_forms.php(530): DynamicForm->getFields()

#3 /var/www/html/include/class.filter.php(308): Bootstrap::{closure}()

#4 /var/www/html/include/class.filter.php(321): Filter::getSupportedMatches()

#5 /var/www/html/include/class.filter.php(711): Filter::getSupportedMatchFields()

#6 /var/www/html/include/class.ticket.php(3041): TicketFilter->__construct('Email', Array)

#7 /var/www/html/include/class.ticket.php(3182): Ticket::filterTicketData('Email', Array, Array, Object(User))

#8 /var/www/html/include/class.mailfetch.php(796): Ticket::create(Array, Array, 'Email')

#9 /var/www/html/include/class.mailfetch.php(845): MailFetcher->createTicket(27)

#10 /var/www/html/inclu in /var/www/html/include/class.forms.php on line 1018

I've seen similar but not identical issues with PHP 7, even tried patching class.forms.php from git

but no joy

osTicket Version	v1.10.1 (9ae093d) — Up to date
Web Server Software	Apache/2.4.10 (Debian)
MySQL Version	5.5.60
PHP Version	7.1.20-1+0~20180910100430.3+jessie~1.gbp17c613

it's a debian jessie system, everything else seems to function ok except getting tickets

any pointers ?

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Export "Last Updated" column returns same value as "Date" created column

July 20, 2015, 11:49 am

≪ Previous: Problem with cron.php

When I export to .csv, It would be helpfull to get the "Last Updated" column filled with the last updated values instead of the same values as "date" column!

Is it a bug that can be fixed quickly?

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