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Bug report (?) New agents all get ''Access denied'' if I create the password for them.

June 13, 2016, 8:28 am
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Hello,

I created a few new employees (agents). They all systematically get an Access Denied message on the agent login page.

Here's how I created them: 

Agents > add new agent 

I fill in the fields and under Authentification, I put a username and click on ''set password''. There I UNCHECK send the agent a reset email and create a dummy password. 

I leave the ''Require password change at next login'' CHECKED. (I tried to UNCHECK it, same result). I click ''set'', I set up the organisation/team, the access etc. and create.

The user is unable to login with said user name/ password (that I created).

If I go back in ''set password'' and this time leave the ''send the agent a reset email'' CHECKED and create. The agent gets the password reset email and is able to change his password (even to the same one I had created for them).

We do NOT use the LDAP plugin. 

Web Server SoftwareApache/2.4.12
MySQL Version5.5.45
PHP Version5.4.43
Failed agent login attempt (slapeyrie)

Username: slapeyrie IP: xxx.xxx.xxx.xx Time: Jun 13, 2016, 2:16 pm UTC Attempts: 3


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Password reset URL works badly

May 3, 2018, 9:39 am
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Assigning to agent doesn't unassign from team

August 13, 2015, 1:22 pm
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osTicket Versionv1.9.11 (c1b5a33)
— Up to date
Web Server SoftwareApache/2.4.7 (Ubuntu)
MySQL Version5.5.44
PHP Version5.5.9-1ubuntu4.11
If a ticket currently assigned to a team is reassigned to an agent, it keeps it assigned to a team.
Is there any way to change that so it's one or the other, but not both?
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Remote Piping

January 28, 2015, 3:38 pm
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Hi Everybody:
i'm installing osticket on my webserver and we have hosted email in other server so we are trying to remote piping.
we use a job to execute "cron.php" every minute, but i'm not sure what we have to change on file?

<?php
/*********************************************************************
    cron.php

    File to handle LOCAL cron job calls.

    Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
@chdir(dirname(__FILE__).'/'); //Change dir.
// @chdir(dirname(__FILE__).'/');
require('api.inc.php');

if (!osTicket::is_cli())
    die(__('cron.php only supports local cron calls - use http -> api/tasks/cron'));

require_once(INCLUDE_DIR.'api.cron.php');
LocalCronApiController::call();
?>


here is the content of the "cron.php" file, anybody have ideas?

thanks  a lot!
Gustavo
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Unable to view newly created ticket

May 22, 2018, 8:42 am
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Hi,

Version: v1.9.16 (f4a172f)

I create ticket, the email gets sent to my gmail, with the link I should be able to open the ticket, without having to verify email or register an account because that's what I have set in the settings.

However, everytime i click on that link it pops up with an error saying that account verification is required and, on my admin email it says that there was a failed login attempt made.

So no account is required or email verification and yet it will not show me the ticket.
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User unable to login, Login.php page is empty.

May 25, 2018, 12:17 pm
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User unable to login, Login.php page is empty. I can login as agent if Browse directly to www.myurl.com/scp  install information attached  and screenshot of login page attached

This installation has been running with no issues for a few months and then this occurred today. No changes were made. I was able to look at the php logs on the server and seems this error started coming in the same time this issue occurred-

[25-May-2018 11:06:38 America/New_York] PHP Fatal error:  Class
'VariableReplacer' not found in z:\mydirectory\upload\include\class.osticket.php on
line 139

Please help. Thanks!
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osTicket Migration from Windows to Linux Server

May 26, 2018, 7:27 am
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Dear All:

Looking for guidance on an issue that arose from moving osTicket from a Windows Server to a Linux Server.

We are using osTicket 
v1.9.12 (19292ad) on Apache/Linux with PHP 5.6.35 and mySQL 5.6.39 hosted on Godaddy.

We use Gmail as primary email using POP3, on Port 995, and each email login attempt results in a
"Unable to create TCP socket: Address family not supported by protocol."

Could this something with IPv6 ?

I have confirmed that the port is open, any information on what may be causing this would be helpful, or any known workarounds.

Thanks in advance!







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Error on e-mail sending service

June 15, 2018, 8:04 am
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Hello everyone.

I do not know what this error means, but some users open the ticket through the client interface, I get the alert in my email (Access denied. Can you see what is wrong?), however I can not find the ticket in the helpdesk system.

image
System logs:

"Failed to send data [SMTP: Invalid response code received from server (code: 452, response: 4.3.1 Insufficient system resources]]"

image

I've attached the printscreen with this message below.

Nothing has changed on the server and application (osticket)

Could anyone please help me?

Thank you

Rodrigo P.

OSTicket version:
image

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incoming mail cut to the first letter accented

June 26, 2018, 6:33 am
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Hello everybody,
first post !

I have a little issue with incomming mail.
incomming emails come through an imap account (office365). It's works but sometime the email is cut to the first letter accented in the body. In the office 365 account, the mail is ok, not in osticket. No error in log on ubuntu. I have no idea, and you ? :)
thx

v1.9.14 (8b927a0) Apache/2.4.7 (Ubuntu) 5.5.60 5.5.9-1ubuntu4.25
osTicket
Web server
MySQL
PHP
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Number of closing ticket is not displaying

July 4, 2018, 10:09 pm
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I have total 14 tickets in closed folder but that number is not showing next to closed folder.
e.g. it is showing 'Closed' instead it should show Closed (14).
Any suggestion?
Some setting missing at my end?
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Email retrieval does not work with Office 365

July 5, 2018, 7:14 am
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Hi,  I've been using Osticket for two year with no issues, but we are moving our mail infraestructure to Office 365. I am trying set up the email using different configurations but it does not work.  I think the main issue is regarding TLS protocol using by Office 365. 

Any idea on how can I fix this problem,

The OSTicket version is v 1.9.12
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I cannot login anymore

July 9, 2018, 6:39 pm
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I was using OST for about an year without any problem. BUT after a PHP server reconfiguration my OST stopped working. I cannot login anymore.

I am sure that the following code line ...
<p>Copyright &copy; <?php echo date('Y'); ?> <?php echo (string) $ost->company ?: 'osTicket.com'; ?> - All rights reserved.</p>
... is causing the problem: 

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


When I delete this line the page works fine. BUT I cannot login AND the images don't load anymore.

- PHP Version 5.6.36
- OS: Linux br-hdi-web88.weblink.com.br 2.6.32-896.16.1.lve1.4.53.el6.x86_64 #1 SMP Sun Feb 18 08:20:42 EST 2018 x86_64

Can you realize any extension that is missing (or misconfigured) in my server? 
This is my PHP configuration:
image
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Ticket Searches - Partial text matches?

July 3, 2015, 4:32 am
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I'm finding since moving from osticket 1.7 up to 1.9.8.1 the way ticket searches work has changed so that it doesn't match any partial words?

I'm not sure if this is intended or a bug\configuration problem of some sort but in the previous version we were using it did find tickets based
on partial word matches and this is the preferred behavior from my point of view. Could anyone suggest a way to get it back?

To give you and example: We might have a ticket with the text "management" in the subject, If i search for the word "management" it finds the ticket as
you'd expect HOWEVER if I search for the word "manage" it wont find any tickets.


image
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Font not woking when import from ADs

October 25, 2016, 8:02 pm
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Hi Guys,

I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.

image

When I goto phpmyadmin to see what happen, I found "name" field it's wrong character.

image

But when I log-in on client page and name it was show correct.
Please advice for this problem.

Thanks in advance.
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HTTP 500 error when performing advanced search with Created On date

April 9, 2018, 5:20 pm
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osTicket Version v1.10.1
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 5.6.31


When doing an Advanced Ticket Search and selecting Created on and any date, I get an HTTP 500 error page.  I can successfully search Created dates in other ways but NOT when it's one specific date.

This is the error in the PHP error logs:

[09-Apr-2018 23:38:41 UTC] PHP Fatal error:  __clone method called on non-object in C:\inetpub\wwwroot\support\include\class.forms.php on line 2035

Here's the line referenced in class.forms.php (bolded):

function getSearchQ($method, $value, $name=false) {
        $name = $name ?: $this->get('name');
        $config = $this->getConfiguration();
        $value = is_int($value)
            ? DateTime::createFromFormat('U', !$config['gmt'] ? Misc::gmtime($value) : $value) ?: $value
            : $value;
        switch ($method) {
        case 'equal':
            $l = clone $value;
            $r = $value->add(new DateInterval('P1D'));
            return new Q(array(
                "{$name}__gte" => $l,
                "{$name}__lt" => $r

If anyone can provide any assistance it would be greatly appreciated.  Thank you.
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Form fields

July 19, 2018, 2:52 am
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Hi,

I have installed ostick 1.11 and I have a problem with form fields. I'm setting some fields as not visible to agents but for some reason I'm still seeing the field when an agent creates a new ticket.

Any help please ?

Thanks
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IOException: Unable to read resource content

February 5, 2015, 7:05 pm
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I have been getting the following error on and off for the past two days since we changed from database to file storage using the available plug-in:

subject of email: IOException: Unable to read resource content
body of email: 

(root)/attachments//V/VpPCKItrlkG9iOxU2yyq4ZUdwYKwAug4: Unable to delete file

/tmp/phpabdX9Y: Unable to move file

/tmp/phpUCRf77: Unable to move file

Note: there is nothing in the PHP logs at the time when we receive these error emails.  The errors are logged inside OST's sys log function

Here is my relevant OST Data:

osTicket Versionv1.9.5.1 (1faad22)
Web Server SoftwareApache
MySQL Version5.1.73
PHP Version5.3.3

Ideas?  
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http passthru

September 11, 2014, 9:32 am
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Could someone explain to me how HTTP Passthru is supposed to work? Maybe my expectations are not correct. I have ldap enabled, which does work. I was expecting to see the user not prompted to login if passthru was enabled. Using the latest v1.9.4-rc2.  IIS

Thanks!

Matthew

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regex problem/question

July 29, 2018, 11:19 am
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Trying to make a regex filter that matches a list of help topic IDs (I know, you can specify the team assignment on the help topic, but humor me here...)  and a regex string that works in builders does not seem to work with osTicket  

/.*(18|20|21|22).*/iu

if I create a ticket with topic id 18,20,21 or 22 it does not match this filter string ... any idea why?
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FLAG e-mail as answered on IMAP SERVER

August 10, 2018, 7:43 am
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Hi there, i setted os Ticket globally and it's working well. But i setted the IMAP server because i can see the flag ANSWERED from my mail client.
The problem is that if i answer to a ticket it's not flagged as ANSWERED and i can't monitor question and answer from thunderbird (for example).
What's the problem?
Thanks for help.


Best regards
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