Hi All,
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Im new to OsTicket. Implemented OsTicket into my support callcentre as of the beginning of November. Im still fine tuning the system to cater for our needs. I have a couple of things I cant seem to get right.
- Variables for emailing Templates;
- %{staff.name.full} works for email template New Ticket Notice -End User Email, but it doesn't for New Ticket Alert - Agent Email Templates. Pictures Attached
- Is there Variables to display the entire ticket thread in the email responses. For example when an Agent updates a ticket with a second or third response, Would want all previous updates included in the email.
- Agent and End User get Email Alerts of new Tickets but if there is and update to a ticket, then only the End User gets an Email Alert. Ist there a way so that all Agents in a department can get an Email alert aswell, or is the only way to add a group email as Collaborator?
Os - Ubuntu 14.04 LTS
WebServer - Apache 2.4.7
MySQL - 5.5.52
PHP - 5.5.9-1
Thanx In Advance
Karel.
