Hello,
one of our partner would like to see all tickets (open and closed) of Organization X (and we have many organizations in DB).
I created a test agent account with a dedicated group and department. When I'm logged into this account I see the tickets of Organization X, but I also see a list of all users and organizations. When I click on any user I see a list of all his tickets. It is not desirable for safety reasons and regarding to data protection.
Is it possible to configure the agent account in a way that sees the tickets of one organization, and can not see all users and organizations in DB? Or maybe it's possible with an user account?
Our osTicket version: 1.9.7 (4be5782)
Thank you in advance for any advise.