Clik here to view.
POP/IMAP not fetching emails (Exchange 2010)
Hi there..Configs as per screenshots below..Neither IMAP/SSL, IMAP, POP3/SSL or POP3 email fetching not working.I've successfully connected (using openssl) to the exchange server on 993/995 etc. from...
View ArticleFetched emails display code in the thread
Hi Guys,I am running version 1.9.15 (upgraded from 1.9.14) I have fetched email coming from gmail.When the email comes in the ticket imports the code and not the message (see...
View ArticleClik here to view.
[resolved] Due Date drop down 1.10
Does everyone's Due Date drop down show as hour, minutes, plus 1 second?Server InformationosTicket Version v1.10 (901e5ea) — Up to dateWeb Server Software Microsoft-IIS/7.5MySQL Version 5.5.39PHP...
View ArticleProblems since upgraded to PHP7
Since I upgraded to PHP7 every page is blank. The complete source of all pages is empty. Is there a way to get it back to work?I don't know any more which version I have, but I installed it in April...
View ArticleLDAP Authentication Plugin
@ntozier - The last discussion got closed before I could continue to get assistance. Since my issue is slightly different, I'm starting this thread.Thank you so much for posting the update to this...
View ArticleClik here to view.
403 Forbidden Error
We are on OST 1.9.14.We have a "403 Forbidden Error" when we create a new Canned Response.Checking up the error log, we see the below:~~~~~~~[Wed Nov 09 23:22:20 2016] [error] [client xxx.xxx.xxx] File...
View ArticleClik here to view.
File Upload Error (Undefined 500)
Hi,When i try to upload attachments tot f.i. a ticket then i get the "File Upload Error < filename> Undefined 500" error.When i upload a small .jpg it works fine, all other filetypes result in...
View Articleosticket hang-up
Using osticket 1.9.4.Sometimes osticket stop working, there is no access to the panel possible. I have check the logs and found in the mysql slow query log: # Time: 161111 9:57:18# User@Host:...
View ArticleLooking to hire OSTicket expert to help with slow OSTicket install on Linux...
We are running OST v1.9.13 on a Linux cloud server. Our system is up, fully configured, and stable , but it is VERY VERY slow at times. Customer ticket creation can take up to 15 seconds to submit....
View ArticleClik here to view.
Reply to email creates a new ticket number
version info above...Has anyone seen the issue where a customer replies to the ticket via email and instead of just adding their reply to the original ticket, OSTicket actually creates a new ticket...
View ArticleClik here to view.
Ticket filter isn't changing ticket priority
I'm trying to create ticket filter that will change the ticket's priority from High to Normal, with canned reply.the reply is sent to the user, but the priority isn't changing.Ticket filter:Submitted...
View ArticleSLA not marking overdue (If SLA over 838 hours)
OS Ticket: 1.9.12Web: IIS 8.5MySQL 5.7.15PHP: 5.6.0I've noticed that if an SLA is set larger than 838 hours (found via manual testing), the system will not flag the ticket overdue when the SLA is...
View ArticleEmail messages do not merge in osTicket v1.10-rc.3
HelloIn osTicket v1.10-rc.2 when a user sent a email message with the same subject of an already created ticket, the email message was inserted as a new post on the initial ticket.For example: The...
View Article[resolved] Call to undefined method ThreadBody::clean() in tickets.php
Info that you guys will need is below!Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for...
View ArticleClik here to view.
Show images by default in thread
Hello,Is it possible to show images by default in a ticket thread? We use an image in our signature (our logo) and default it is shown as this:I would like to show images by default if possible. i'm...
View Article"Undefined" on the ticket toolbar
Hello allWhen i'm going to reply to a ticket or in the front end a user open a new ticket or reply to one, when i try to use the ticket toolbar (the bar that allow you to align text, set font type etc)...
View ArticleMultiple Alerts using Filter Auto-Assignment
Hello,I tried searching for this but to no avail.The problem is our Agents receive two alerts for every ticket assigned to them. The New Message Alert, which is the customer's original inquiry and the...
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
View ArticleOsticket in DMZ and LDAP? Security issue?
We would like to access our Osticket from any where, and sure it sounds like a nice idea. But is there any security risk and issue when using LDAP authentication? Maybe another solution to use osticket...
View ArticleClik here to view.
Ticket responses to Users, Agents and Collaborators and variables
Hi All,Im new to OsTicket. Implemented OsTicket into my support callcentre as of the beginning of November. Im still fine tuning the system to cater for our needs. I have a couple of things I cant seem...
View Article